General Manager - Ice Cream Store

Sundae Artisan Ice Cream•Denver, CO

9d•$67,000 - $70,000

About The Position

Are you looking for a hands-on, management career opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a dynamic team? This role is for our coming-soon flagship location on 16th Street in Denver. Our current target for opening is late spring 2026. While this location is still undergoing buildout, our goal is to begin training for this role at other Sundae locations in the mountain region. We are looking for a highly adaptive individual who can thrive as part of an ambitious leadership team. Annual compensation range: $67,000-$70,000 (salaried, exempt) Annual reviews and performance-based raises 3 weeks of Paid Time Off each year, with rollover opportunity Group Health Plan benefit (50-100% employer contribution to premiums) Dental Plan benefit (50-100% employer contribution to premiums) 401k retirement plans with generous company match Free treats & product discounts Individualized mentorship and growth opportunities Fitness reimbursement benefit Who are we? Sundae TM is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career. We are searching for a candidate who is: Highly skilled in customer service and serves others enthusiastically A compassionate leader who leads by example and welcomes the challenges of managing others Self-motivated and can manage autonomously Organized and time/task management focused A passionate people coach and teambuilder Coachable and receptive to feedback A great team player with a collaborative management style We are eager to invest in a great fit and let your talent shine.

Requirements

4+ years of experience in a management or leadership role in the restaurant industry or equivalent required
Professional demeanor, strong communication, and interpersonal skills
Strong work ethic, excellent time management, and problem-solving skills
Proficient computer, software, and technology skills
Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)

Nice To Haves

Associate’s degree or higher in business administration, hospitality or related field preferred

Responsibilities

Oversee all operations for the retail department, including handmade waffle cone production, efficient team communication, consistent review of key business indicators, and proactive identification of opportunities for improvement
Lead and motivate a team of 20–50 including seasonal staff by demonstrating exemplary customer service, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
Promote a positive culture of continuous improvement with a focus on SOP execution, employee retention, and achieving financial metrics.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
Respond courteously to unexpected operational needs and provide support by being available for on call and emergency coverage
Efficiently recruit, hire, train and retain talented employees with a constant focus on being an exceptional employer
Confidently cultivate and grow a team by regularly assessing and providing feedback to direct reports to ensure they are engaged and motivated
Collaborate closely with other departments, including production, to develop and implement company goals, programs, and policies
Maintain exceptional cleanliness, organization and appearance throughout the store and ensure compliance with health, safety, cleanliness, and other industry standards.
Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, performance documentation, and scheduling
Be a brand ambassador—cultivate relationships that enhance the company’s image and foster connection with employees, customers, vendors, and in our communities.
Participate in and contribute to regular staff, management, and leadership meetings
Maintain professional growth by being proactive and seeking out knowledge and education.