General Manager - Hotel (FT) ("Gerente General - Hotel")

EVANS HOTELS LLC • San Diego, CA

1d • $250,000 - $300,000

About The Position

The General Manager - Hotel ("Gerente General - Hotel") reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines. This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results. Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage. The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence. This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.

Requirements

• Bachelor's degree (B. A.) from four-year college or university required, Hospitality management preferred.
• A minimum of fifteen years of experience in hospitality management is required.
• Technical knowledge of hotel property management, yield management systems, and financial/accounting systems.
• Experience managing relationships for a high-profile property with outside vendors, entities, government officials, and agencies.
• Exceptional customer service and interpersonal skills.
• Significant food and beverage management skills.
• Strong financial analysis and business intelligence skills.
• The ability to develop short and long-range property objectives and strategies.
• Ability to read, analyze, and interpret standard scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and boards of directors.
• Exceptional customer service and interpersonal skills.
• Exceptional customer service and interpersonal skills.
• Open availability, including weekends, nights, and holidays.

Nice To Haves

• Upscale/luxury hotel/resort experience preferred.
• AAA five-diamond experience preferred
• Ability to speak/write Spanish effectively is preferred.

Responsibilities

• Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.
• Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.
• Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.
• Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.
• Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
• Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
• Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
• Lead with an employee-centric mindset that values our associates.
• Create a positive work environment.
• Hire top-notch associates.
• Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
• Ensure training and development programs are supported and executed.
• Incorporate five-diamond service standards into the property’s culture and training.
• Ensure a safe working environment for guests and associates.
• Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
• Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.
• Ensure compliance with company policies and legal requirements for all employees.
• Support and motivate the Sales, Catering, and Revenue teams.
• Work with revenue management and implement necessary rate changes to maximize room revenue.
• Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.
• Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
• Ensure hotel operations are functioning within the financial parameters established by the company.
• Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.
• Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
• Performs additional duties and responsibilities as directed by the leadership team.

Benefits

• Discounted Hotel Rooms for you, family, and friends.
• Free Employee Parking and/or discounted MTS Pronto Card.
• Free Meals & Refreshments during working shift.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees