General Manager (Hotel/Hospitality)

Reside Global Alternative Accomodations•Los Angeles, CA

15d•$110,500 - $161,300

About The Position

The General Manager is responsible for the overall leadership, performance, and success of property operations, including sales, guest experience, financial management, asset maintenance, and team development. This role oversees day-to-day operations, executes strategic business plans, drives revenue growth through sales development, and ensures exceptional guest satisfaction in alignment with company standards. The General Manager partners closely with corporate leadership, property owners, staff, and clients while maintaining a high level of professionalism and operational excellence.

Requirements

High school diploma or equivalent required; bachelor’s degree in hospitality management, business administration, or a related field preferred.
Minimum of 5 years of experience in hotel or property operations required; four (4) or more years of progressive management experience in hospitality preferred.
CRM, OPERA, GDS, or property management system experience preferred.
Strong leadership and interpersonal skills; able to build and sustain a motivated, high-performing team.
Excellent verbal and written communication abilities.
Proven knowledge of sales development, client relationship management, and marketing strategy implementation.
Sound financial acumen with the ability to read and analyze P&L statements and financial reports.
Strong organizational and problem-solving skills with attention to detail and follow-through.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
Ability to think strategically, adapt to changing priorities, and make informed, timely decisions.
Professional demeanor, integrity, and discretion in all interactions.

Nice To Haves

Professional certifications such as CRP, GMS, or CCHP a plus.

Responsibilities

Build and maintain a positive, respectful, and collaborative team environment with on-site and corporate staff.
Manage daily operations, staffing, training, scheduling, and performance management.
Foster a culture of accountability, motivation, service excellence, and continuous improvement.
Conduct regular huddles and staff meetings to ensure alignment and communication.
Develop and execute the strategic business plan for the market, driving occupancy and revenue.
Build and strengthen relationships with corporate clients and key decision makers.
Conduct competitive market analysis and support pricing, positioning, and promotional initiatives.
Maintain a strong presence in the community through professional networking and local engagement.
Ensure the highest quality of guest service and property standards, including housekeeping and maintenance.
Oversee inventory, reservations, billing, and guest communications.
Support guest arrivals and service needs as required, including occasional porterage tasks.
Investigate service issues, identify root causes, and implement corrective actions.
Develop and manage annual operating budgets, financial controls, and performance objectives.
Analyze financial statements and guest satisfaction reports; identify trends and drive improvements.
Prepare and submit monthly P&L variance reports, forecasting, and executive summary reports.
Oversee billing accuracy, revenue processes, and accounting coordination.
Oversee on-site asset management, including commercial lease spaces where applicable.
Maintain strong relationships with building owners, managers, vendors, and service partners.
Implement preventive maintenance programs that protect and enhance property assets.
Ensure compliance with safety procedures, emergency protocols, and regulatory requirements.
Oversee utilization of CRM, OPERA, GDS, or other reservation and sales systems.
Submit weekly priority reports, monthly forecasting, and other reporting as requested by corporate leadership.
Facilitate information flow between operations, sales, and the corporate office.
Participate in meetings with senior leadership to review performance and execute action plans.
Supervises all property employees to included Assistant General Manager, front desk, housekeeping, and maintenance staff, and may oversee sales and administrative support personnel.
Provides leadership, guidance, and performance management for employees.
Responsible for hiring, onboarding, training, coaching, performance evaluations, and cross-training.