Hotel General Manager

Virtelle Hospitality•Asheville, NC

11h

About The Position

Virtelle Hospitality is expanding it's portfolio to include a new 27 room boutique hotel in Asheville's River Arts District! Artful Way is now accepting applications to join our opening team as the General Manager of our brand-new hotel. This is an exciting opportunity to be part of something from the very beginning and help shape the guest experience from day one. If this resonates with your skills and experience, we'd love to hear from you!

Requirements

Minimum of 2 years of experience in a hotel leadership role.
Proven ability to lead, motivate, develop and manage a diverse team of hospitality professionals.
Strong financial acumen
Demonstrated experience in managing budgets, financial reporting, and revenue optimization.
Proven track record of driving revenue growth and managing expenses
Excellent interpersonal and communication skills
Proven ability to build and maintain relationships with guests, staff, and stakeholders.
Exceptional problem-solving and decision-making skills- with a customer-focused mindset.
Knowledge of hotel operations, including front office, housekeeping, food and beverage, sales, marketing maintenance and operational KPI’s.
Familiarity with hotel management software and systems, such as PMS systems.
Strong organizational and time-management skills, with the ability to prioritize and delegate tasks effectively.
A commitment to delivering a high level of guest satisfaction and maintaining a positive hotel reputation.
Technical aptitude – experience in Microsoft Office & Online Suite of Applications required
In-depth knowledge of Excel preferred

Nice To Haves

In-depth knowledge of Excel preferred

Responsibilities

Oversee and guide the overall success and performance of the hotel
Liaise with management company to set and achieve hotel goals
Continually collaborate with sales, revenue management, human resources, accounting, maintenance and company executives
Maximize team potential by balancing operations with guest, employee, & owner satisfaction
Monitor market trends and conduct competitor analysis to ensure competitive pricing/offerings
Identify new business opportunities and strategies to increase occupancy, ADR and overall revenue
Maintain strong relationships with key clients and business partners to drive repeat business & referrals
Develop and manage budgets and forecasting for each department
Mentor department managers to keep expenses within target levels
Monitor operational costs and implement cost-saving measures where possible without compromising guest experiences.
Understanding of cashflow, budget/forecasting.
Fiscal control (tracking variances)
Oversee daily operations to ensure all departments are running efficiently and to standards
Ensure compliance with company policies, industry regulations, and health and safety standards
Consistently align operations with the brand standards and values
Maintain accurate and compliant records throughout the employee lifecycle
Manage daily operations in alignment with annual brand QA standards & Virtelle’s standards
Maintain a well-kept hotel with focus on preventative maintenance and cleanliness
Understanding of inventory control and labor management
Drive operations and accountability to ensure consistent delivery of the highest standard of guest service
Monitor guest feedback, identify opportunities, and implement strategies to address concerns
Develop opportunities to exceed guest expectations
Manage online reputation by actively monitoring & responding to guest reviews and inquiries
Maintain and enhance the hotel reputation through positive guest interactions and proactive resolution of issues.
Lead, coach and develop a high-performing team that delivers exceptional guest service
Foster a supportive and inclusive work environment in alignment with Virtelle’s Culture of Service
Promote a culture of excellence, continual improvement and accountability
Recognize and reward team member contributions and achievements
Identify high-potential team members – cultivating a leadership pipeline
Mentor and guide the professional development of department leaders
Address and resolve team member concerns and conflicts with empathy and fairness
Develop and implement strategies to improve employee retention and reduce turnover
Leverage the genuine company commitment to work-life balance, job satisfaction and overall team member well-being
The General Manager will identify new opportunities to engage with and support our community
Identify community partnerships that can offer unique guest experiences & promote return guests
Promote participation in company-sponsored volunteer opportunities, championing the Culture of Service