General Manager-FBO

Premier Jet Services CVG LLC•Hebron, KY

just now

About The Position

About Us: Premier is a growing dynamic and vertically integrated aviation services company based in Stuart, Florida with locations in Waterford, MI and Dayton, OH. We are committed to safety and providing an industry-leading customer experience. We are looking for team members who want to make a Premier difference and provide an exceptional contribution to our growing organization. The position of General Manager-FBO reports directly to CEO.

Requirements

4 year college degree in Aviation or related study and/or equivalent professional experience
Must possess a valid driver's license. And pass background screening and airport screening.
General knowledge of business management and accounting.
Proficient with personal computers and Microsoft office products.
Experience with X1 software preferred
Strong leadership, communication, organizational and interpersonal skills
High integrity/excellent critical thinking skills
Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement
Communicate with customers and employees in person, on phone, and through radio communications

Nice To Haves

Experience with X1 software preferred

Responsibilities

Correspond with customers regarding various issues such as tenant relations and transient sales
Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
Assist in the development of base forecasting and budgeting
Accountable for base performance against budget; accountable for base audit results
Establish a culture that promotes safety through daily observation, shift briefings, routine audits, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies.
Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes. Oversee safety, integrity, and security of the operation which includes ensuring day to day operations are performed safely.
Conduct accident investigations to determine root causes, including all reporting involved with the incident.
Oversight of GSE and facility maintenance operations
Carry out management responsibilities in accordance with the organization's policies and applicable laws.
Administer the Computer Based Training program for the base
Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports
May perform tasks such as AP processing, time and attendance administration, and processing new employees
Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
Other duties as requested or assigned