General Manager - Exterior Restoration

ServiceMaster Restoration by DSI 3419•Springfield, IL

1d•$110,000

About The Position

This role is responsible for the execution of exterior-only insurance repair projects, including roofing and related exterior scopes, while ensuring compliance with carrier and TPA requirements, job profitability, and customer satisfaction. The Exterior Restoration General Manager will operate in a hands-on, lean environment, directly managing exterior projects, subcontractors, estimating, documentation, and quality control.

Requirements

High School Diploma or equivalent; (College coursework or degree in Construction Management or a related field a plus).
Minimum of 7 years of experience in exterior construction, roofing, or insurance restoration.
Direct experience managing exterior-only insurance repair projects
Prior experience in a leadership or operations role within a roofing or exterior restoration business preferred.
Must be able to serve as, or qualify as, a roofing license qualifier in the State of Illinois.
Valid Driver’s License
HAAG Certification or equivalent exterior damage evaluation training preferred.
Strong working knowledge of insurance carrier and TPA documentation and photo requirements.
Proficiency with Xactimate or similar estimating software.
Strong organizational and time-management skills.
Detail-oriented with a focus on documentation accuracy and compliance.
Ability to work independently in a pilot-stage environment.
Strong communication skills with customers, subcontractors, and internal stakeholders.
Ability to analyze job costs and make decisions to protect profitability.
Ability to manage multiple projects simultaneously.
Ability to conduct customer and subcontractor discussions professionally.
Ability to perform basic mathematical calculations and financial reviews.
Ability to complete required documentation and reporting accurately.
Ability to lift up to 70 pounds.
Ability to access roofs and exterior elevations safely.
Ability to see, hear, and communicate clearly.
Body position abilities include: Standing, walking, climbing ladders, sitting, crouching.
Body movement abilities include: Bending, reaching, lifting, carrying, and driving

Nice To Haves

College coursework or degree in Construction Management or a related field a plus.
Prior experience in a leadership or operations role within a roofing or exterior restoration business preferred.
HAAG Certification or equivalent exterior damage evaluation training preferred.

Responsibilities

Lead and manage all exterior restoration projects within the pilot market from assignment through completion.
Ensure strict adherence to insurance carrier and TPA requirements related to exterior damage evaluation, estimating, and photo documentation.
Prepare, review, and manage exterior estimates, ensuring scope accuracy, pricing integrity, and defensibility.
Source, vet, and manage subcontractors across exterior trades including roofing, siding, gutters, windows, and related exterior repairs.
Schedule, monitor, and evaluate subcontractor performance to ensure quality, safety, and timeliness.
Maintain job cost controls and review project financials to ensure profitability and margin targets are met.
Serve as the primary escalation point for exterior-related claim, quality, or documentation issues.
Coordinate closely with internal teams to ensure clean handoffs between interior and exterior scopes of work.
Ensure customer satisfaction and minimize disruption caused by exterior construction activities.
Establish and document standardized processes, documentation practices, and quality controls to support future scalability.
Ensure compliance with all company policies, safety procedures, and applicable local and state regulations.
Maintain required licenses, certifications, and qualifications necessary to perform exterior restoration work in the market.