General Manager (Director), GPO Services - CuraScript Specialty Distribution (CSD)

Cigna Group • Charlotte, NC

2d

About The Position

The General Manager (Director) of GPO Services leads Matrix GPO strategy and operations, driving member value, contract compliance, and financial success. This role oversees business process optimization, complex supplier negotiations, and cross-functional collaboration to achieve operational, commercial, and financial KPIs. As a subject matter expert, the Director manages large accounts, develops strategies for contract utilization, and ensures efficient execution across internal teams.

Requirements

• Bachelor’s degree required; Master’s preferred.
• Minimum 10 years of relevant experience in healthcare or supply chain.
• Expertise in GPO operations, RFP processes, and contract negotiation required.
• Strong project management and stakeholder influence skills.
• Proven ability to lead teams and manage matrix resources.
• Financial acumen for budgeting and forecasting.
• Excellent communication and executive presentation skills.
• Ability to travel up to 50%.

Responsibilities

• Strategic Leadership Develop and implement GPO strategies aligned with enterprise goals.
• Drive contract performance and market competitiveness through data-driven insights.
• Relationship Management Serve as the primary liaison with GPOs, health authorities, and key decision-makers.
• Build and maintain strong partnerships to enhance member value.
• Business Operations Oversee process optimization (e.g., Order-to-Cash), ensuring standardization and compliance.
• Develop technology roadmaps to support procurement and operational efficiency.
• Financial & Performance Management Monitor market dynamics and purchasing data to identify trends and opportunities.
• Manage KPIs and deliver measurable economic value to members and clients.
• Cross-Functional Collaboration Partner with sales, marketing, IT, legal, and finance to ensure cohesive GPO engagement.
• Align sourcing strategies with Evernorth leadership and enterprise objectives.
• Team Development Coach and mentor staff to foster a high-performance, collaborative culture.
• Provide direction for staffing and resource allocation.
• Contract Negotiation & Compliance Lead negotiations on pricing, terms, and conditions with suppliers.
• Ensure legal and regulatory compliance in all agreements.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director