General Manager (Conference Services)

Aramark•Beaverton, OR

10d

About The Position

The General Manager of Conference Center Management provides strategic and operational leadership for multiple conference centers and event venues. This role oversees venue operations, audiovisual services, event infrastructure, safety, logistics, vendor performance, and financial management to ensure facilities operate seamlessly and support business needs. The General Manager leads a cross-functional team responsible for daily building operations, event readiness, service delivery, and long-term operational planning. This position serves as the operational hub for conference center facilities, aligning stakeholders, managing resources, and ensuring consistent execution across all spaces. The role focuses on operational excellence, financial performance, safety compliance, and scalable systems that support a high volume of meetings and events. LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward-thinkers look at each opportunity as an experience—not a requirement—and deliver out-of-this world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to marketing of the final, branded product. Learn more by visiting - Link here At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

10+ years operational leadership experience in conference centers, venues, or event operations
Strong audiovisual (AV) management experience including production environments and meeting room technology
Understanding of AV labor models, vendor management, and technical staffing structures
Experience overseeing AV budgets, rate structures, and service delivery models
Knowledge of event production workflows and technical event requirements
Experience managing multi-functional operational teams
Strong financial management and budgeting experience
Demonstrated experience building operational processes and scalable systems
Experience managing vendors and service contracts
Strong leadership, communication, and stakeholder management skills
Experience in high-volume operational environments
Ability to manage multiple facilities and competing priorities
Strong problem-solving and operational decision-making skills

Responsibilities

Provide strategic leadership for conference center operations across multiple buildings and event venues
Oversee audiovisual operations, venue infrastructure, and operational readiness for all event spaces
Lead Directors, Managers, and operational teams responsible for daily conference center operations
Establish operational standards, SOPs, and service models across conference center locations
Ensure venues are functional, prepared, and aligned with business needs at all times
Oversee event readiness including room sets, signage, logistics, technical support, and operational coordination
Manage vendor relationships including AV providers, logistics vendors, and operational partners
Drive financial performance including budgeting, forecasting, labor planning, and cost management
Partner with stakeholders to prioritize work, allocate resources, and support business objectives
Oversee safety, compliance, and risk management across conference center environments
Lead staffing strategy including organizational structure, role definition, and hiring plans
Develop scalable systems for scheduling, reporting, and operational visibility
Monitor service levels and operational KPIs to ensure consistent execution
Provide escalation support for operational issues impacting venues or events
Ensure alignment between conference services, AV, logistics, and facilities support functions
Lead continuous improvement initiatives to enhance efficiency and service delivery