General Manager, Condos

Guest Services, Inc.•Naples, FL

29d•$125,000

About The Position

The General Manager is responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel management, financial management, facilities/maintenance management and project management to facilitate the fulfillment of financial goals and client initiatives. The General CAM Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit.

Requirements

High School Diploma/GED required.
At least 3-5 years of experience in related management required (facilities management such as hotel, resort, rental or condo).
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; be a team leader; ability to problem-solve.
Proven ability in human resources/personnel management.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
Strong computer skills required, specifically Microsoft Word, Excel, Outlook and web search engines.
Ability to present typical financial reports such as P&L, Variance to Budget, Balance Sheet, AR, AP, Bank statement reconciliation.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Ability to stand for up to 8 hours per day and to climb steps regularly.
Withstanding temperature extremes due to Florida weather conditions.
Reading and writing work-related documents in English, reviewing financial reports and understanding basic accounting.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in fast-paced environment.
Physical presence at the community is essential to perform job duties.

Nice To Haves

Bachelor’s or Business Degree preferred.
High rise property management preferred.
Knowledge of Quickbooks accounting software preferred.

Responsibilities

Plan and develop daily operations.
Schedule, supervise, and participate in the operational duties specific to the unit.
Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
Maintain accounting records, client’s reporting requirements, vendor expense control and negotiating contracts and bids.
Manage P&L statement, offering variance to budget explanations.
Respond to client inquiries and resolve client complaints.
Maintain the official records as outlined in Maryland Statute, of the client.
Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community.
Keep records and minutes of board and committee meetings.
Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives.
Assist the board of directors’ decision making process by means of providing information gathering and fact finding support; implementing the boards decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment, housekeeping, sanitation, uniform dress and expense control.
Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.