General Manager-Concessions, Wrigley Field

Compass Group•Chicago, IL

3d•$80,000 - $90,000•Onsite

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job SummaryThe General Manager of Concessions will lead the team who creates unforgettable experiences. As the General Manager, you will be responsible for managing the concessions department to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Requirements

5+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Able to work evenings, weekends, and holidays as dictated by event schedule

Nice To Haves

Bachelor’s degree in hospitality management is preferred

Responsibilities

Overseeing all aspects of concessions operations
Guiding & developing salaried management team
Ensuring the recruitment and training of team members in our standards and procedures
Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
Driving engagement within the Concessions department
Overseeing all aspects of season planning and event preparation in the Concessions department to ensure maximum event readiness
Ensuring point of sale updates and regular maintenance checks are completed
Completing calorific analysis of menu items in partnership with the culinary team
Ensuring the timely implementation and communication of promotions
Overseeing loss prevention activities including overseeing the nightly Goods Out of Stock (GOS) procedures
Working in partnership with human resources to develop & maintain team member culture
Working in partnership with culinary, purchasing, & analytics department to drive innovative strategic foodservice and fan experience
Working with the culinary and purchasing team to ensure regular updates to the Concessions theoretical matrix to ensure accurate theoretical margin calculations
Ensuring compliance with all Payment Card Information rule
Implementing Concessions Production Sheet to ensure accurate production and minimal wastage
Conducting progressive coaching with team members (Union/Non-Union)
Completion of daily, weekly, monthly financial reporting and action planning
Ensuring regular maintenance, cleaning and inspection of all Concession’s areas and equipment
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
Completion and processing of alcohol incident logs to identify recurring issues or trends
Managing team member meal breaks, payroll, training
Holding pre-shift meetings to set the tone for events
Support location "Keys to the Future" activities to develop future leaders
Support team member orientation training
Lead NPO Group management and communication
Oversee service standards during events to ensure a high level of the guest experience
Ensuring accurate end of month inventory completion
Partnering with purchasing and warehouse team to manage product transfers and requisition sheets to accurately track products during events
Managing and resolving guest complaints
Managing team member incidents/accidents and following all required reporting procedures
Managing the onboarding of new management employees in line with our #bestdayever process
Conduct monthly safety training for team members
Managing team member scheduling in line with demand forecasts
Verifying payroll, entering gratuities
Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
Responsible for the accurate and timely completion of month-end inventory for the Concessions department
Completing building walkthroughs during events and non-event days
Working with location partners to manage the implementation standards agreed through sponsorship deals
Supporting other locations/properties, as needed