General Manager/Chief Operating Officer

Troon Golf, L.L.C.•Bluffton, SC

65d

About The Position

Belfair Golf Club, Platinum Club, and Distinguished Club of America with Elite status, stands among the most prestigious private golf communities in the nation — ranked as one of the Top 150 Private Clubs in America. Situated in the Lowcountry of South Carolina, Belfair features two world-class Tom Fazio-designed 18-hole championship courses, hosting over 80,000 rounds annually and generating more than $22 million in total revenue. This position offers a rare opportunity to lead one of the country's most respected clubs, fostering excellence in service, operations, and member experience. The General Manager/Chief Operating Officer serves as the chief executive officer of Belfair Golf Club, responsible for the overall success and strategic leadership of the Club's operations. This role oversees all aspects of the member and guest experience, fiscal performance, and associate engagement, ensuring Belfair continues to set the standard for luxury private club excellence. The General Manager/COO reports directly to the Board of Directors and works in close collaboration with an exceptional leadership team, community partners, and staff to uphold Belfair's distinguished reputation and long-term success.

Requirements

Bachelor's degree (BA) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
Knowledge of Microsoft Office applications.

Responsibilities

Administers Club policies and procedures established by the Board of Directors.
Plans, develops and approves specific operational policies, programs, procedures and methods in concert with general policies.
Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary.
Coordinates the development of the Club's long-range and annual (business) plans.
Works with Human Resources Department to establish a basic personnel policy; initiate and monitor policies relating to personnel actions and training and professional development programs.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Directly manages department members that may include, but is not limited to: Assistant General Manager (Clubhouse Manager); Food and Beverage Director; Sales and Marketing Director; Golf Professional; Superintendent; Tennis Professional; Athletic Club Manager; Administrative Assistant.
Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required.
Coordinates and serves as ex-officio member of the Board of Directors and other appropriate Club standing committees.
Provides advice and recommendations to the President and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets.
Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws.
Oversee the care and maintenance of all the Club's physical assets and facilities.
Ensures the highest standards for food, beverage, sports and recreation, entertainment and other Club services.
Establishes and monitors compliance with Club's procurement purchasing policies and procedures.
Participate in outside activities that are judged as appropriate and approved by the Board of Directors group to enhance the prestige of the Club; broaden the scope of the Club's operation by fulfilling the public obligations of the Club as a participating member of the community.
Reports member infractions to the Board of Directors group for necessary action.
Serves as liaison between all management staff and the Board of Directors.
Maintains relations with police, fire, liquor control board, health department and other governmental agencies.
Performs competitive analyses on Clubs and other businesses providing alternative members through personal observations and historical reports.
Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person.
Emphasizes prevention through training, inspection and preventive enforcement.
Convenes and presides over meetings with departmental managers; conducts all-facility personnel meetings.
Gives direction to and works closely with vendors, outside contractors, firms and individuals providing services, lease agreements, or contracts to the Club.
Regular and reliable attendance.