Chief Operating Officer

SCU Credit Union•Brockton, MA

4d•$250,000 - $300,000•Hybrid

About The Position

SCU Credit Union, an Equal Opportunity Employer, with offices in Sharon, Mansfield, East Walpole, North Attleboro, Brockton, Taunton, and Foxboro. Our mission is to provide a full range of financial services to our members at competitive rates while emphasizing financial soundness, convenience and efficient friendly service. At the same time, we maintain a challenging, rewarding and enriching environment for all employees. The vision of SCU Credit Union is to enhance the economic well being of our members, to nurture long-term relationships and to continue our deep commitment to community service and involvement. Primary Function: Under the guidance of the President, assists in the overall management of the Credit Union. Directs the achievement of strategic goals and objectives through effective management practices. Provide executive level management in Retail, Marketing, IT and Operations. Ensure operational excellence, cross functional alignment, and a culture of continuous improvement. The COO is accountable for building operational scalability, service excellence, and regulatory compliance across all business lines.

Requirements

Position requires a bachelor’s degree with a minimum of 10 years of experience in a senior management role.
MBA or Master’s preferred.
Demonstrated success coaching and motivating team members
Significant knowledge of operating systems, policies and operating procedures.
Excellent organizational and time management skills
Ability to deal with complex problems involving multiple facets and variable.

Nice To Haves

MBA or Master’s preferred.

Responsibilities

Align operational strategy with credit union goals, ensuring quality, efficiency and scalability.
Design and implement operational processes that support compliance, productivity and exceptional member experience.
Ensure that all operational areas, products and services operate in compliance with applicable laws, regulations and internal policies.
Develop and maintain internal policies and procedures.
Handle escalated member complaints, including those from regulators, attorneys and consumer protection organizations.
Identify and implement opportunities to streamline processes, reduce costs and improve service delivery.
Serve as the primary executive responsible for vendor oversight, including contract negotiations, service delivery monitoring and performance evaluation.
Ensure third party relationships support operational efficiency, compliance and member value.
Use data and analytics to identify trends and make informed decisions on forecasts.
Build and lead high performing teams with a strong focus on collaboration, accountability, and continuous learning.
Promote leadership development, coaching and career growth within the Credit Union.
Oversee the development of the marketing and branding strategy.
Enhance brand awareness, member engagement and product promotions
Conduct due diligence and risk assessment for potential mergers and acquisitions.
Ensure proper infrastructure is properly managed.
Asses risk assessment throughout the credit union. Review risk limits, plans to mitigate risk, monitor the progress of risk mitigating measures.