General Manager - Car Wash

WashU Carwash•Wheaton, IL

12d

About The Position

Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people with hire. As a general manager of a car wash, your primary responsibility is to deliver an exceptional customer experience to establish your site as the top choice locally. You will oversee the hiring, employee development, sales, and all manner of problem solving. Additionally, you will have full P&L responsibility. Understanding the financials enables you to make better decisions that lead to your success and the success of WashU!

Responsibilities

Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
Ensure that the facility is properly maintained, clean, and aesthetically pleasing.
Communicate effectively with our maintenance team to minimize downtime and ensure optimal performance.
Identify best practices and contribute to the development of standard processes.
Monitor the quality of services provided to ensure customer satisfaction and address any issues that arise promptly.
Assist in the development of annual budgets, including revenue targets, operating expenses, and capital expenditures.
Monitor financial performance regularly, analyze financial reports, and take appropriate actions to achieve profitability goals.
Implement cost control measures to optimize operational efficiency and reduce expenses.
Engage the community to identify opportunities for revenue growth and implement strategies to increase sales and customer retention. (i.e., local partnerships, fundraisers, fleet accounts, etc.).
Maintain accurate records of financial transactions, inventory, and sales data.
Recruit, hire, train, and supervise car wash staff.
Provide ongoing coaching, performance evaluations, and feedback to ensure a high level of employee productivity and engagement. Hold the team accountable for achieving our high standards.
Develop and implement training programs to enhance employee skills, customer service, and safety practices.
Foster a positive work environment, promote teamwork, and resolve any staff conflicts or issues that may arise.
Establish and maintain a customer-focused culture by adhering to our service standards and ensuring their implementation.
Handle customer inquiries, concerns, and complaints in a professional and timely manner.
Implement strategies to enhance the customer experience and build customer loyalty.
Solicit feedback from customers. Generate positive reviews to enhance our reputation locally.
Ensure compliance with all applicable local, state, and federal regulations governing car wash operations, including environmental, health, and safety standards.
Develop and enforce safety protocols to minimize risks to employees, customers, and the facility.
Stay updated on industry trends, best practices, and new technologies related to car wash operations.
Collaborate with the marketing team to implement advertising campaigns, social media initiatives, and other promotional activities.
Identify opportunities for partnerships or collaborations.
Monitor competitor activities and market trends to identify areas for improvement or new business opportunities.