General Liability Claims Adjuster

The Jonus Group•Garden City, NY

6d•$75,000 - $85,000

About The Position

The General Liability Claims Adjuster is responsible for handling nationwide general liability claims with a primary focus on hospitality-related exposures. This role manages bodily injury claims from initial intake through resolution, applying sound judgment, strong analytical skills, and effective communication to achieve timely and appropriate claim outcomes. The position involves working independently while collaborating with internal stakeholders and external partners to ensure claims are handled in accordance with established procedures and regulatory requirements.

Requirements

3–5 years of general liability claims adjusting experience required
Proven experience handling bodily injury claims
Active state adjuster license(s) required; TX, FL, and/or NY preferred
Strong analytical, organizational, and problem-solving skills
Excellent verbal and written communication skills with strong attention to grammar and clarity
Ability to work independently, meet deadlines, and manage competing priorities
Strong interpersonal skills with a collaborative and professional approach
High attention to detail and ability to multitask in a fast-paced environment
Proficiency with Microsoft Word, Excel, and internet-based applications

Nice To Haves

TPA experience preferred
Experience handling hospitality claims strongly preferred
Bachelor’s degree preferred but not required
CPCU or other industry designations a plus

Responsibilities

Manage a caseload of general liability claims, primarily within the hospitality sector, including food illness, foreign objects in food, slips and falls, assaults, and dram shop exposures
Handle nationwide claims involving insureds such as restaurant franchise owners, entertainment venues, and hospitality-focused businesses
Investigate, evaluate, and resolve bodily injury claims with average exposures ranging from $1K–$100K, with occasional higher-severity losses
Maintain an average caseload of approximately 130 claims, with volume varying based on complexity and business needs
Conduct thorough claim investigations, including coverage analysis, liability determination, and damage evaluation
Communicate effectively with claimants, insureds, attorneys, TPAs, and other parties to facilitate claim resolution
Document claim activity accurately and maintain detailed records in claim management systems
Respond promptly to inquiries with a sense of urgency and professionalism
Apply sound judgment when handling sensitive or high-pressure situations
Adhere to established procedures, regulatory requirements, and internal guidelines