General Liability Claim Adjuster

Westgate Resorts • Ocoee, FL

43d

About The Position

Are you a seasoned General Liability Claims Adjuster with strong litigation experience? In this role, you’ll manage a diverse portfolio of litigated liability claims from first notice through final resolution. You’ll work closely with defense counsel, the VP of Risk Management, and cross-functional teams to protect company interests, reduce exposure, and drive fair, strategic claim outcomes. If you excel in investigation, litigation management, negotiation, and fast-paced decision-making, this is an opportunity to directly influence risk reduction and contribute to a culture of continuous improvement.

Requirements

• Strong background in general liability claims handling, with proven experience managing litigated files.
• Thorough understanding of policy language, exclusions, claims practices, and ISO forms.
• Excellent analytical, negotiation, and communication skills.
• Strong prioritization, organization, and time-management abilities.
• Ability to work independently, collaborate with counsel, and drive cases to resolution.
• Alignment with our company values: Integrity, Passion, and Work Ethic.
• High school diploma or GED required.
• Minimum 5 years of liability claims handling experience, including litigation.
• Valid Florida Adjuster’s License required.

Nice To Haves

• College degree
• AICPCU coursework (AIC, ARM, CPCU)
• Industry-specific continuing education

Responsibilities

• Manage litigated general liability claims, maintaining detailed documentation throughout each claim’s lifecycle.
• Collaborate with defense counsel and leadership to develop litigation strategies, evaluate exposure, and negotiate settlements.
• Prepare files for mediations, hearings, trials, and settlement conferences; attend proceedings as the company representative.
• Analyze reserves, prepare settlement evaluations, and make recommendations for represented and litigated cases.
• Investigate incidents, review legal documents, and collect documentation from internal departments.
• Identify subrogation opportunities and implement strategies to mitigate future losses.
• Participate in Resort Safety meetings and support initiatives that improve safety and reduce claim frequency.
• Ensure compliance with policy language, ISO forms, internal programs, and industry standards.

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees