General Labor Technician

Saint Charles•Saint Charles, MO

About The Position

ServiceMaster Restore of St. Charles, Clayton, Westport, North County & Alton, is the recognized leader in water and fire damage restoration services. In addition to water and fire damage restoration, ServiceMaster provides mold remediation, carpet cleaning, and a variety of other services to residential and commercial customers alike. Our geographic regions include Clayton, Westport, North County & St. Charles, MO and Alton, IL. For more information about our company please visit our website: http://www.servicemasterdisaster.com At ServiceMaster, we value our employees above all and provide a competitive compensation package including benefits, base pay and bonus opportunities based on individual and overall company performance. ServiceMaster Restore is currently expanding our team by adding additional Restoration Technicians! The Technician will report directly to the Project Managers. There is tremendous room for growth within our organization for the right individual. We provide on-the-job training for those without previous experience. We are looking for a hard working individual with good customer service skills and team minded. The Technician will be responsible to perform water and fire clean-up work in residential and commercial properties, demolition, restorative drying, packing out of customer belongings and general cleaning. The Restoration Technician understands that ServiceMaster Restore is a 24/7 disaster based business and even when not “On-Call” may be asked to work after hours and on weekends/holidays.Pay is dependent on previous experience and certifications. Benefits include Paid Time Off after 90 days, Healthcare, and Life Insurance.Requirements; Ability to get a Class E driver's license and a good driving record. Must pass drug screening and background check. Must be Bondable with no criminal convictions. Position Overview Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site. Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor Completes assigned jobs according to company processes while maintaining quality control on each job Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency Responsible for making daily adjustments to the drying plan based on meter readings Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Requirements

High school graduate or equivalent
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Experience with using mobile software to enter data
Can read and follow product label usage instructions
Reports to work on time in a clean, complete uniform
Must be able to prioritize activities and meet deadlines
Ability to get a Class E driver's license and a good driving record.
Must pass drug screening and background check.
Must be Bondable with no criminal convictions.

Nice To Haves

Experience in the restoration or construction industry not required but preferred
Certifications are not required but preferred: WTR – Water Damage Restoration Technician ASD – Applied Structural Drying Technician

Responsibilities

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities.
Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies.
Explains processes used to complete active jobs and next steps to resolution in person to customers.
Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job
Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled.
Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies