General IT User Support - Entry Professional

Schneider Electric•Chino Hills, CA

4d•Onsite

About The Position

Join Schneider Electric’s dynamic IT Support team as a Tech Partner, where you’ll be the first point of contact for our valued users and provide hands-on technical support at designated facilities. This role is critical in ensuring smooth technology operations and delivering exceptional service to enhance the daily experience of our employees.

Requirements

Strong foundation in IT fundamentals and troubleshooting.
Excellent customer service mindset with clear communication skills.
Ability to learn and adapt quickly to new technologies and systems.
Detail-oriented problem-solving with strong follow-through.
Experience with service desk platforms and IT support tools.

Responsibilities

Ticket Management: Create, receive, monitor, maintain, and resolve work tickets through the service desk system.
Device Setup & Support: Image, configure, and support computers, monitors, and mobile devices.
On-Site Presence: Maintain a consistent presence at assigned service locations to assist end users.
Software Compliance: Install and support software, ensuring adherence to Schneider Electric standards.
System Health Checks: Perform proactive and on-demand checks on IT systems, including printers, copiers, scanners, and video conferencing equipment.
User Training: Provide training on office automation equipment and assist with new hire IT orientation, including security and usage policies.
Troubleshooting: Diagnose and resolve hardware and software platform issues.
Password Management: Ensure secure handling of all provided passwords.
Network Access: Support connectivity to corporate networks, wireless systems, and VPN applications.
Inventory Management: Organize and maintain IT inventory, including moving, sorting, and stocking equipment.
Project Support: Enter approved projects into the tracker and assist with regional initiatives as local hands-on support.
Collaboration: Coordinate tasks with Service Desk representatives and other IT support teams.
Other Duties: Perform additional responsibilities as assigned by your manager.