General Clerk

iA American • Waco, TX

2d • Hybrid

About The Position

General Clerk Build the future with us Are you driven by delivering exceptional client service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a General Clerk , you will play a key role in supporting our Policy Services team and ensuring the smooth flow of administrative operations that directly impact the client experience. This position is a great opportunity to showcase your organizational strengths and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. What you’ll accomplish with us As a General Clerk , you’ll be at the core of our mission. Here are the main responsibilities:

Requirements

• Is known for strong attention to detail
• Stands out for excellent written and verbal communication skills
• Demonstrates strong research and problem‑solving abilities
• Is recognized for their ability to stay organized and prioritize effectively
• Has at least one year of experience in an administrative support role
• Shows proficiency with computers and MS Office, and can learn new systems quickly
• Adapts well to change and works effectively both independently and as part of a team
• Understands company products or can learn them quickly
• English proficiency requirement (if applicable): Beginner, intermediate, or advanced level of English proficiency may be required, as the role involves communicating with internal stakeholders on a regular basis.

Responsibilities

• Open and scan all incoming mail into the e‑file system for all companies, using appropriate categories
• Receive and distribute incoming faxes for the Policy Services (POS) team
• Route mail to the appropriate individuals or departments
• Mail POS system‑generated checks and letters
• Determine which requests should be forwarded for review by other departments or management
• Maintain the file room and assist with filing when the primary staff member is out of the office
• Conduct company business in accordance with all applicable laws, regulations, and contractual obligations
• Demonstrate ethical behavior, integrity, and adherence to the Compliance Program—compliance is a condition of employment
• Perform other duties as assigned

Benefits

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed