General Clerk (NCS) - Mayor's Office of Employment Development

Baltimore City • Baltimore, MD

95d • $15 - $28

About The Position

The General Clerk provides front-line support to the YouthWorks program by delivering excellent customer service, answering a multi-line phone system, and ensuring accurate information is shared with youth, worksites, and the public regarding YouthWorks and MOED programs. The position assists staff by documenting inquiries in the YouthWorks system, researching and resolving issues, managing equipment and supply logs, and supporting data collection processes. The role requires professionalism, attention to detail, and the ability to represent the agency with integrity.

Requirements

• High school diploma or GED equivalent.
• Two years of office/clerical experience.
• Ability to pass a mandatory criminal background check.
• Must be flexible to work some Saturdays as directed.

Nice To Haves

• Three (3) years of experience as an Office Assistant or comparable business college coursework.
• Intermediate skills in Microsoft Office Products: Word, Excel, and OneDrive.
• Proficiency in virtual communications platforms such as Zoom, Microsoft 365, Google, and Microsoft Teams.

Responsibilities

• Provide excellent customer service by representing the agency with integrity, delivering accurate information about YouthWorks and MOED programs, and following up on inquiries as needed.
• Answer and manage a multi-line telephone system, screening and professionally directing calls.
• Utilize the YouthWorks system to respond to participant and worksite inquiries, document issues or concerns, and research/resolve requests with appropriate follow-up.
• Support the YouthWorks staff during the Data Assistant’s absence.
• Assist with data entry, materials distribution, and organization.
• Maintain and update logs for equipment distribution, supplies, and printed materials in collaboration with the Data Assistant.
• Assist with preparing and organizing materials for mailings, presentations, and scheduled document drop-offs.
• Support the processing, distribution, and tracking of pay cards, charm cards, and related electronic tools to ensure accuracy and accountability.
• Operate office equipment, including telephones, fax machines, copiers, scanners, shredders, and computers.
• Perform other related administrative and program support tasks as assigned.

Benefits

• Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• Wellness programs, support groups, and workshops.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED