General Clerk III

TeleSolv Consulting•Philadelphia, PA

1d•Onsite

About The Position

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This is an ONSITE position based in Philadelphia, PA. Responsibilities: May greet and check-in applicants. Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance. Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person. Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program. Check applicant-supplied information by accessing government databases. May need to escort applicants to designated locations Provide performance reports. Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff. Schedule interview appointments in the Trusted Traveler Programs Internal. Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information. Assist the public with membership card activation.

Requirements

U.S. Citizen.
Willing to go through an intense background check
Active Tier 4 Public Trust, or the ability to obtain and maintain one.
High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
Two (2) years of general administrative experience with customer interface.
Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
Two (2) years of related undergraduate study may substitute for experience.

Responsibilities

Greet and check-in applicants.
Verify identity of applicant and confirm that applicant has required documents to complete transactions.
Determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
Check applicant-supplied information by accessing government databases.
Escort applicants to designated locations
Provide performance reports.
Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
Schedule interview appointments in the Trusted Traveler Programs Internal.
Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
Assist the public with membership card activation.