General Clerk III

Amentum•Martinsburg, WV

About The Position

The General Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine). This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower-level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower-level clerks) require workers to use a thorough knowledge of an office’s work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers. Duties specific to supporting the task may include: Receive, track, and review Demand reports for accurate information compared to reporting period and Program requirements. Prepare and / or complete forms, correspondence letters, and reports specific to the Demand Program. Convert electronic records into approved CSV / Excel templates for FTS data upload. Sorting and preparing source documents in preparation for data entry. Develop good computer skills including accurate use of keyboard, skills with various computer programs and databases used in the work processes including familiarity with some applications such as eTowrs, FTS, FLS, FID, ECM, ATF Analytics and Microsoft Office Suite applications and accessing and utilizing web browsers to conduct simple inquiries and searches. Developing communication skills to improve interaction with Federal Firearms Licensees, law enforcement agencies and various using a variety of contact methods. Contact methods may include inbound and outbound voice, electronic mail, and facsimile transmissions. Accurately documenting communication details in an arranged, organized manner to include date and time of communication, person with whom contact was made if applicable, and follow-up information or results. Execute approved detailed processes for assigned work area with a high degree of understanding and application. Familiarity with firearm serialization including manufacturer, caliber, type and model. Ability to employ fact finding and investigative techniques to gather and apply information. Meet or exceed the established production and quality matrix goals for assigned work area. Accurately and efficiently updating information received as a result on contact. Managing workload based on and in accordance with appropriate time zone areas. Performing other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting. Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower-level staff. May be directed to assist in other same labor category tasks outside of current team.

Requirements

Must be able to obtain and maintain Moderate Risk Public Trust (MRPT) facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location.
Ability to apply experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting items to be entered from a variety of documented sources.
Exhibit good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office (Specifically Excel) applications and accessing and utilizing web browsers to conduct simple inquiries.
Experience in performing work with a strong sense of attention to detail and accuracy.
Ability to work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels.
Knowledge of ATF’s mission and approved processes; ability to apply good judgment in selecting, applying and adapting appropriate work-related material in all formats that follow a broad range of principles, concepts and practices.
May include the ability to recognize patterns to focus the search and make independent decisions about when to move from one search technique to another or from one records / dataset to another, interpret and select information to be prepped, imaged or entered from the variety of sources.
Identifying and submitting potential problems to appropriate levels of management.
Ability to accurately record and report production numbers.
Willingness to work as a team player.
Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower level staff.
Good oral and written communication skills.
Strong sense of Customer Service.
Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms.
Ability to occasionally lift up to 40 pounds
High school diploma or general education degree (GED).

Nice To Haves

Three months in current position; ninety days of data entry experience preferred.
Some telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller.
Strong typing skills.
Familiarity with firearm serialization including manufacturer, caliber, type and model.
Ability to employ fact finding and investigative techniques to gather and apply information.

Responsibilities

Receive, track, and review Demand reports for accurate information compared to reporting period and Program requirements.
Prepare and / or complete forms, correspondence letters, and reports specific to the Demand Program.
Convert electronic records into approved CSV / Excel templates for FTS data upload.
Sorting and preparing source documents in preparation for data entry.
Accurately documenting communication details in an arranged, organized manner to include date and time of communication, person with whom contact was made if applicable, and follow-up information or results.
Execute approved detailed processes for assigned work area with a high degree of understanding and application.
Meet or exceed the established production and quality matrix goals for assigned work area.
Accurately and efficiently updating information received as a result on contact.
Managing workload based on and in accordance with appropriate time zone areas.
Performing other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting.
Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower-level staff.
May be directed to assist in other same labor category tasks outside of current team.