This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. Duties specific to supporting the task may include: Completing a variety of administrative tasks to include but not limited to: retrieving and sending mail, email and faxes; Occasionally make and receive phone calls to retrieve missing information; Accurately and efficiently performing data entry of information into the various systems used by NFA Division to include but not limited to; National Firearms Registration and Transfer Record (NFRTR), Federal Licensing System (FLS), National Firearms Act Special Occupational Tax System (NSOT); Prepping, labeling, scanning, and filing branch specific forms and/or applications to prepare for storage or document imaging/retention; Performing Image Quality Control (IQC) and data validation of NFA records scanned and awaiting shipment to National Archives and Records Administration (NARA); Operating Pitney Bowes mailing machine to stuff envelopes; Identifying and submitting potential problems or issues to appropriate level of management; Possessing a strong ability to navigate through various computer functions to include accessing and utilizing web browsers