General Clerk II

ServiceSource, Inc

2d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. Job Summary Working independently and with minimal supervision answering incoming phone calls from Veterans, Service Members, family members, or civilians and help with any query they have with the proper guidance utilizing the provided resources. Potential to be assigned to the hard copy mail room (Secret Clearance required) or the Email Team, answering incoming email inquiries.

Requirements

• High school diploma or General Educational Development (GED), required.
• At least one year of customer service experience required.
• Must be eligible to obtain NACI security clearance and gain and maintain access to Fort Knox, KY Army Installation.
• Must learn military concepts and procedures.
• Proficient in verbal communication skills to facilitate clear and accurate information exchanges with customers.
• Exhibit excellent customer service skills.
• Ability to multi-task and work in a fast paced, structured/procedure-oriented environment.
• Basic knowledge of Microsoft Office Suite products required.
• Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner.

Nice To Haves

• Wounded Warriors, veterans, and retirees preferred.

Responsibilities

• Identify and resolve issues and provide technical expertise with high degree of accuracy.
• Assist in located interpreted.
• Promote customer satisfaction needs or concerns and provide quality service.
• Promote the achievement of business results by completing assignments thoroughly and accurately within established guidelines.
• Use proper research and analytical tools and protect privacy.
• Control the pace and flow of the inquiry/request and manage call time effectively.
• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations, and/or from abusive callers.
• Listen to and empathize with customers and acknowledge their concerns.
• Follow protocol and apply sensitivity and discretion in handling confidential information.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED