General Advisor and Retention Specialist REO (Student Services Professional II)

California State University System • San Diego, CA

63d

About The Position

The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity sub-division. The Residential Education Office strives to provide safe and supportive on-campus living-learning communities where diverse students are challenged to develop holistically, as scholars, citizens, and leaders. Residential Education staff members are dedicated to providing curricular and co-curricular experiences to develop and enhance residents' academic success, awareness and appreciation of diversity, and civic responsibility. Residential Education's values are a set of core beliefs that guide our work with students, colleagues, faculty and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to: Achieve excellence in all that we do. Address students as unique individuals with multidimensional needs and unlimited potential for personal development. Promote integrity, accountability, responsibility, respect, and collaboration. Promote the connectedness between curricular and co-curricular learning. Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles. Maintain balance and perspective, serving as sound role models for others. Innovate, evaluate, and refine programs to best meet the needs of the changing student population. To accomplish these objectives, Residential Education employs 14 central office staff, 17 Residence Hall Coordinators, 10 Assistant Coordinators, 12 General Advisor and Retention Specialists, and 300 paraprofessional team members. For more information regarding the Student Affairs Housing and Residential Education department, click here. Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.
• Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
• A master's degree in a job-related field may be substituted for one year of the professional experience.
• Understanding of the Family Educational Rights and Privacy Act (FERPA) and ability to maintain confidentiality of student records.
• Knowledge of Title IX, the Jeanne Clery Act, and related reporting responsibilities as a Responsible Employee and Campus Security Authority.
• Familiarity with academic advising practices and student success initiatives in a university setting.
• Experience working with diverse student populations and fostering inclusive learning and living environments.
• Experience supporting or advising students in on-campus residential communities.
• Strong organizational and programming skills with the ability to manage multiple priorities in a fast-paced environment.
• Effective interpersonal, oral, and written communication skills to build collaborative relationships and convey information clearly.
• Ability to interpret and apply university policies, procedures, and guidelines to student situations and programming.
• Proficiency in using EAB Navigate, PeopleSoft, WebPortal, and Microsoft/Google applications for data management and reporting.

Nice To Haves

• Master's degree in higher education, student affairs, counseling, or a related field (preferred).

Benefits

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees