Gearbox/Storage Office Associate

Morningstar Properties•Matthews, NC

1d•Onsite

About The Position

At Morningstar Properties, we love what we do, and we hope it shows. We’re looking to expand our team of passionate, bright, and driven learners who are dedicated to providing the very best customer experiences in our industry. Morningstar has been developing and acquiring state-of-the-art storage and marina facilities since 1981, now with more than 100 storage properties and marinas throughout the US and growing! As part of our team, you’ll benefit from training programs for your success, competitive pay, a culture of care for our employees and excellence in customer service, and much more. We believe our greatest investments are our people, and we’d love to invest in you. We are looking for an Office Associate for our Morningstar Storage facility: a people-person and team player who loves solving problems and organizing, well, everything. Some might call you an overachiever, but you just know how to get things done quickly with quality. We’re looking for someone who can listen, learn, and work alongside our Property Manager to make sure every member of the team is operating toward the same goal: a superior customer experience.

Requirements

An interest in classic and luxury cars.
A driver’s license.
Curiosity, creativity, optimism & organization.
Independent, be self-driven, and engaging.
Pride in contributing to help our business deliver the best possible results.
Computer savvy (Microsoft Office Suite, email, etc.).
Willingness to work a flexible schedule.
Availability for working weekends.
High School diploma or GED.

Nice To Haves

associates, or bachelor’s degree is always a plus.

Responsibilities

Deliver exceptional customer experiences by building strong relationships, responding professionally to inquiries, and supporting customers.
Support property sales goals by closing sales leads, demonstrating strong phone sales skills, leveraging our technology platform, proficiently following up on all leads, and demonstrating pricing knowledge.
Demonstrate understanding of property operations, competition, and KPIs to support sound business decisions.
Execute daily office operations including customer transactions, phone management, lead tracking, documentation, and administrative programs.
Continually learn property systems, procedures, and best practices through hands-on training, leadership from the Property Manager, and guidance from the broader Morningstar team.
Support the team in maintaining an industry-leading, great-looking property by assisting with cleanliness standards, curb appeal, and overall site organization.
Conduct regular property walk throughs and work independently, adapting to new tools and technology.
Follow policies and procedures and use tools (technology platform, daily checklists, lead-to-lease, delinquency management, etc.) with accuracy and attention to detail.
Take ownership of responsibilities, seek improvements, and demonstrate accountability without constant supervision.
Work collaboratively with the Property Manager and team, maintaining a positive attitude, providing coverage when needed, and following instructions/assignments.
Communicate clearly with teammates to ensure smooth hand-offs and continuity of service.
Other related duties as assigned.