GCS Mol Labs Senior Specialist - Application/Scientist

Roche•Santa Clara, CA

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The GCS Mol Labs Senior Specialist - Application is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on the product(s) and works on complex projects requiring broad knowledge of products and systems. The Opportunity:

Requirements

Bachelor’s degree or higher (cellular biology, molecular biology, biochemistry, or related field) and 1 year of relevant technical support experience (customer-facing role and incorporating experience with troubleshooting and training) AND Advanced knowledge of Next-Generation Sequencing.
Demonstrated theoretical and practical knowledge of Next-Generation Sequencing sample preparation workflows and applications, including experience with Molecular Biology/Biochemistry concepts, practices and procedures.
Proven ability to understand complex customer workflows and quickly learn new portfolio directions.
Possesses good communication, organizational, logical thinking, and presentation skills.
Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge.
Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision.
Ability to interact with appropriate internal cross-functional groups, areas, and regions.
Courteous and customer-oriented.
Works to satisfy internal and external partners.

Nice To Haves

Experience with Sequencing (Seq) instruments and a background working closely with Development (Dev) teams is highly appreciated.
Knowledge of bioinformatics and NGS data analysis.
Strong written and oral communication skills, especially for writing technical documentation.
Previous experience mentoring and/or training.
Project management experience.

Responsibilities

Follows established Quality system procedures in the execution of work.
Provides on-market support by addressing Level 2 submissions independently with occasional guidance from a senior member of the team.
Applies knowledge of professional practices, assay performance, and troubleshooting principles and practices.
Participates in and may lead design review teams to provide service perspective, reviews, and approves design change content, and assists in and/or creates the required deliverables.
Creates / revises curriculum for training sessions and delivers training to small groups.
Supports service requirements on development projects and creates service and user documentation for internal/external training before Launch Decision and for on-market products as needs arise.
Utilizes Project management fundamentals to ensure assigned projects are completed properly and on time.
Provides on-market support by addressing Level 2 application submissions independently with little or no direction.
Creates / revises curriculum for training sessions for internal staff on new assays and workflows.
Other duties as assigned by management.