GCIB Junior CRO, Business Support Associate

Bank of America • New York, NY

8d • $95,000 - $100,000 • Onsite

About The Position

The Junior CRO will serve as a key execution and operational support partner to the GCIB Productivity & Innovation (P&I) Executive and Chief Resource Officers (CROs). This role is ideal for a highly organized, detail-oriented professional who can manage day-to-day operational tasks, troubleshoot issues, and ensure consistency and follow-through across global stakeholders. The Junior CRO will work closely with senior leadership, CROs, regional teams, JTSD, COO and technology partners, while owning several critical operational processes end-to-end. GCIB Productivity & Innovation Executive and CRO Support Engage with the GCIB P&I Executive and provide day-to-day operational support Deliver operational support for CROs (team coordination, materials reviews, team logistics, etc.) Coordinate with Tech Development teams (Web and Mobile) to troubleshoot and resolve user issues for CROs and A&As in a timely manner Support the P&I COO to serve as the primary point of contact for global requests from Group Heads, CROs, COO, JTSD, and other stakeholders Cover for CROs while on vacation / sick / parental leave Banker Diary Administration, Enablement & Enhancement Manage onboarding for Banker Diary users, including full-time employees, summer interns, long-term interns and early starts Manually provision access when required, including submitting ARM requests and mapping users to appropriate Banker Diary groups Manage access changes for employees returning from leaves of absence Conduct refresher trainings and ongoing enablement sessions for A&As to ensure consistent and effective use of the platform Support the GCIB P&I Executive and the P&I COO to implement enhancements to the Banker Diary platform Partner with the P&I COO and JTSD team in implementing and closing control enhancements identified through targeted risk assessments P&I CRO Workstreams Oversight Own and maintain the P&I CRO Workstreams Tracker as the central repository for GCIB P&I execution Ensure the tracker serves as a reliable, up-to-date view of priorities, progress and ownership for senior leadership Regularly review, update and standardize inputs to ensure consistency and clarity across workstreams Proactively follow up with CROs and other stakeholders to gather missing updates or improve the level of detail provided Critical Applications Oversight Coordinate with CROs and P&I COO to conduct routine access and usage reviews across designated critical applications Identify users with low or no activity and remove access where appropriate Reassign licenses to new or active users to ensure efficient use of resources Maintain documentation and controls around access management in line with internal policies

Requirements

• Strong attention to detail and process orientation
• Ability to manage multiple operational tasks simultaneously
• Comfort working with senior stakeholders while executing at a granular level
• Strong written and verbal communication skills
• Proactive problem solver with the ability to follow issues through to resolution
• High degree of accountability, discretion, and reliability

Nice To Haves

• Prior GCIB investment banking experience preferred

Responsibilities

• Engage with the GCIB P&I Executive and provide day-to-day operational support
• Deliver operational support for CROs (team coordination, materials reviews, team logistics, etc.)
• Coordinate with Tech Development teams (Web and Mobile) to troubleshoot and resolve user issues for CROs and A&As in a timely manner
• Support the P&I COO to serve as the primary point of contact for global requests from Group Heads, CROs, COO, JTSD, and other stakeholders
• Cover for CROs while on vacation / sick / parental leave
• Manage onboarding for Banker Diary users, including full-time employees, summer interns, long-term interns and early starts
• Manually provision access when required, including submitting ARM requests and mapping users to appropriate Banker Diary groups
• Manage access changes for employees returning from leaves of absence
• Conduct refresher trainings and ongoing enablement sessions for A&As to ensure consistent and effective use of the platform
• Support the GCIB P&I Executive and the P&I COO to implement enhancements to the Banker Diary platform
• Partner with the P&I COO and JTSD team in implementing and closing control enhancements identified through targeted risk assessments
• Own and maintain the P&I CRO Workstreams Tracker as the central repository for GCIB P&I execution
• Ensure the tracker serves as a reliable, up-to-date view of priorities, progress and ownership for senior leadership
• Regularly review, update and standardize inputs to ensure consistency and clarity across workstreams
• Proactively follow up with CROs and other stakeholders to gather missing updates or improve the level of detail provided
• Coordinate with CROs and P&I COO to conduct routine access and usage reviews across designated critical applications
• Identify users with low or no activity and remove access where appropriate
• Reassign licenses to new or active users to ensure efficient use of resources
• Maintain documentation and controls around access management in line with internal policies

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed