GBS Portfolio Senior Manager & PMO Lead

Dentsply Sirona, Inc•Charlotte, NC

18d

About The Position

The GBS Portfolio Senior Manager & PMO Lead, reporting to the Senior Director of Global Business Services (GBS), is a senior, enterprise-facing leadership role responsible for shaping and operationalizing portfolio strategy, governance, and execution standards for the Global Business Services (GBS) transformation portfolio at Dentsply Sirona. This role acts as a recognized expert and trusted advisor to GBS and enterprise leadership, anticipating business challenges, informing portfolio strategy, and driving complex, cross-functional transformation initiatives with material enterprise impact. The Portfolio Senior Manager operates with significant independence and senior-level judgment within a defined strategic framework, leads through influence rather than authority, and plays a critical role in advancing the maturity, credibility, and strategic impact of the GBS operating model globally.

Requirements

10+ years of experience in portfolio management, PMO leadership, shared services, or business transformation roles.
Experience supporting GBS or enterprise transformation, ideally within a global, matrixed environment.
Strong understanding of project and change-management methodologies (PMP, PRINCE2, Agile, Lean Six Sigma).
Proven ability to influence senior leadership and drive alignment across diverse stakeholder groups.
Strong analytical skills with experience in portfolio tools (Power BI, Smartsheet, MS Project, JIRA).

Nice To Haves

Experience working alongside or supporting SAP S/4HANA, ERP transformations, or process redesign initiatives preferred.

Responsibilities

Lead the end-to-end governance and execution of the GBS transformation portfolio, ensuring alignment with the GBS vision, enterprise priorities, and S/4HANA roadmap.
Define, implement, and continuously evolve portfolio governance frameworks and execution standards, including intake, prioritization, business case review, and steering routines, in alignment with GBS leadership direction.
Maintain enterprise-level visibility into portfolio health, including timelines, interdependencies, risks, and financial and operational impacts.
Anticipate portfolio-level challenges and dependencies, translating them into data-driven insights and recommendations for GBS leadership.
Develop and enhance PMO standards, methodologies, tools, and templates to strengthen delivery discipline and consistency across GBS.
Oversee complex, cross-functional programs and initiatives spanning Finance, Procurement, Customer Service, HR, Operations, and IT.
Provide senior-level guidance, problem-solving, and escalation support to program and project managers, particularly for complex or high-risk initiatives.
Partner with Global Process Owners (GPOs) on stabilization, transition readiness, operating model refinement, and continuous improvement initiatives.
Ensure project charters, KPIs, benefits, and success criteria are clearly defined, measurable, and consistently applied.
Provide hands-on project management support as needed during critical phases or escalations.
Serve as a key advisor to the Senior Director, GBS and the GBS Leadership Team, providing portfolio-level insight, analysis, and recommendations.
Prepare executive dashboards, leadership presentations, and portfolio updates with a focus on clarity, outcomes, and decision-relevant information.
Drive alignment and transparency across global and regional stakeholders, navigating competing priorities in a matrixed environment.
Influence outcomes through expertise, credibility, and structured communication rather than formal authority.
Maintain visibility into portfolio-level resource demand, capacity constraints, and prioritization needs across regions and functional towers.
Partner with functional leaders to support informed resourcing and sequencing decisions.
Provide recommendations to GBS leadership on staffing approaches, sequencing adjustments, or sourcing model considerations to manage risk and accelerate delivery.
Lead the development and execution of the GBS benefits realization framework, ensuring consistent tracking of financial and operational outcomes.
Validate and monitor savings, productivity improvements, service enhancements, and risk reduction in partnership with Finance.
Partner with Finance to ensure benefits are integrated into budgets and forecast cycles.
Identify portfolio-level risks, root causes, and cross-functional impacts.
Develop mitigation strategies and surface critical risks to leadership in a timely manner.
Set expectations for escalation discipline and governance rigor across the portfolio.
Lead efforts to mature the GBS PMO function, advancing consistency, capability, and effectiveness across regions and towers.
Coach and mentor program managers, project managers, and workstream leads to strengthen delivery capability and judgment.
Embed continuous improvement practices (Lean, root cause analysis, Kaizen) into portfolio and project execution.
Promote a culture of accountability, transparency, and operational excellence across the GBS organization.