PT Gateway Student Support Assistant, Admissions

Stark State College•North Canton, OH

41d•$17 - $23

About The Position

This part time Gateway Student Support Assistant, Advising role at Stark State College plays an essential role in guiding students through the college community with the admissions application process, financial aid application process, registering for classes, and answering questions concerning admissions and financial aid eligibility issues. Salary range: $17.35 to $22.54/hour, commensurate with experience The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success - for both our employees and our students - is the result. The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them - and you. We love meeting stellar candidates, so please don't hesitate to apply.

Requirements

An associate's degree from an accredited institution is required, preferred field of business or accounting
Minimum of one-year, full-time equivalent, experience working in a customer service or an office environment
Knowledge of admissions and financial aid regulations and experience within a college environment
Communications/exceptional customer service skills
Computer skills, experience with MS Office, and database software
Ability to multitask and must be detail-oriented

Responsibilities

Greeting students and visitors, directing them to the appropriate offices or persons; provides factual information or materials to routine inquiries.
Coordinating effective office procedures and efficient work flow while maintaining excellent customer service, confidentiality, and professional demeanor.
Assisting and guiding students through the processes associated with applying to the college, placement testing, obtaining transcripts, scheduling classes, and the financial aid application processes, which include FAFSA on the web, online MPN, entrance counseling, and completion of all necessary paperwork and forms.
Maintaining accurate processing of academic records that comply with federal, state, and institutional regulations by assuring accurate data entry from the beginning to the end of the enrollment process.
Developing and maintain a comprehensive understanding of the college computer system by continuing to investigate ways to enhance our processes.
The use of technical knowledge of computer programs to verify eligibility and process records in programs such as Banner and Xtender document imaging.
Serving as a backup to other enrollment services staff through cross-training, thus providing continuity within the office.
Assisting with the modification of office literature and forms to ensure student understanding.