Gateway Operations Representative

FedEx Logistics•Elk Grove Village, IL

1d•$17 - $33•Onsite

About The Position

FedEx Trade Networks manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. This position is responsible for ensuring customer requirements are met and takes corrective actions in case of deviations from customer requirements. Interacts with Customer Service, Product, and Global Service Centers, as required. Prepares, controls, updates, and distributes all required documents regarding consolidation and deconsolidation of freight at gateway level complying with regulations and internal procedures. Ensures compliance with all operational procedures and regulations. Schedules and monitors handling of incoming and outgoing consolidations and or shipments, and disposition of consolidations. Ensures follow up with airlines to ensure consolidations fly as booked. Assists gateway supervisor in distribution of work Follows up with feeder stations to ensure timeliness of delivery and compliance with regulations. Acts as gateway subject matter expert and trains employees on gateways procedures Ensures updated consolidation schedules are updated Maximizes margin through effective Unit Load Devise (ULD) build-up Ensures continuous process improvement to increase efficiencies, reduce waste and improve performance to our customers Processes air export consolidations Works closely with other departments/gateways to deliver high level of service to customer Liaison with all related vendors to ensure highest level of service is achieved Resolves billing issues between FedEx Trade Networks and airline partners. Negotiates spot rates with airline partners Performs other duties as assigned.

Requirements

High school diploma/equivalent.
Three (3) related experience required.
Knowledge of US Export Regulations, ports and world geography required.
Experience with and usage of Official Airline Guide (OAG) and The Air Cargo Tariff (TACT) Act required.
Working knowledge of gateway/warehouse operations required.
Certified to process Dangerous Goods shipments for Air Transport required.
Strong analytical/math skills required.

Nice To Haves

The shift for this position is Mon-Fri 8:30am-5pm with some Saturdays 8am-3pm.
This position is onsite.

Responsibilities

Ensuring customer requirements are met and taking corrective actions in case of deviations from customer requirements.
Interacting with Customer Service, Product, and Global Service Centers, as required.
Preparing, controlling, updating, and distributing all required documents regarding consolidation and deconsolidation of freight at gateway level complying with regulations and internal procedures.
Ensuring compliance with all operational procedures and regulations.
Scheduling and monitoring handling of incoming and outgoing consolidations and or shipments, and disposition of consolidations.
Ensuring follow up with airlines to ensure consolidations fly as booked.
Assisting gateway supervisor in distribution of work
Following up with feeder stations to ensure timeliness of delivery and compliance with regulations.
Acting as gateway subject matter expert and trains employees on gateways procedures
Ensuring updated consolidation schedules are updated
Maximizing margin through effective Unit Load Devise (ULD) build-up
Ensuring continuous process improvement to increase efficiencies, reduce waste and improve performance to our customers
Processing air export consolidations
Working closely with other departments/gateways to deliver high level of service to customer
Liaison with all related vendors to ensure highest level of service is achieved
Resolving billing issues between FedEx Trade Networks and airline partners.
Negotiating spot rates with airline partners
Performing other duties as assigned.