Gateway Engineering & Support Engineer

Globalstar Telecommunications Limited•Covington, LA

54d

About The Position

The GES personnel provide advanced technical and project support for Globalstar's Gateway Systems. They interface with all technical departments to provide project, troubleshooting, and repair support, primarily focused on supporting Gateways during incidents and downtimes. All staff in the GES department are dedicated to maintaining system uptime and preserving all elements of the Service Level Agreements (SLA).

Requirements

Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
Ability to work under pressure within deadlines
Ability to continuously learn and upgrade technical skills and understanding
Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments, levels of management, and technical/engineering personnel
Language skills in addition to English, preferred
Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
A minimum of 5 year's experience preferred with applicable skills/competencies
Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
Possess a clear understanding of satellite-based communication
Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
Willingness and ability to work after regularly scheduled hours as needed
Willingness and ability for a shared on-call schedule
Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
Ability to lift 15 pounds at times
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Nice To Haves

Significant experience with large technical projects
Experience in applicable satellite communications industry or military experience working with wireless communications networks
Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
RF analysis/measurement experience
Familiarity with Linux based OS, data collection and presentation software
Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
Experience with Power BI
A clear understanding of datasets for wireless communication systems
Procedural writing skills and experience an asset

Responsibilities

Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance.
Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements.
Operational software and product test support.
Take ownership of projects, identify and create new processes to optimize network performance.
Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally.
Cross train others in the department, accept cross training from others in the department.
Provide training on all duties to other departments.
Diligently work to resolve all assigned tickets.
Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures.
Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment.
Support SMEs by providing insight based on lessons learned during work on operational tickets.