Mission: In addition to performing their normal job duties, this operator accomplishes hands-on training in the department. This operator also oversees the qualification and certification of employees and provides feedback to supervision. PRINCIPAL ACCOUNTABILITIES 1. Train and Certify. a. Progress new or transfer employees through the qualification and certification process. Trains employees on new skills and works with employees to improve performance to satisfactory levels or maintain satisfactory performance. b. Perform module audits. c. Evaluate employee against certification requirements. d. Gives objective, fact-based input for performance reviews. Participate in performance measure feedback and performance review of employees. e. In performing training/certification duties, avoids favoritism or the perception of favoritism. 2. Training Program Support: a. Create and revise training modules. b. Establish and revise written evaluation. c. Design and update skills demonstration and criteria for qualification and certification. 3. Employee support and audits a. Maintain records of employees and overall departments. b. Perform ongoing evaluation of employees and random audits. c. Stay current on techniques in all aspects of interpreting. 4. Other a. Is sensitive to and proactively supports the maintenance of a harassment/discrimination free environment.
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Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees