Gate Attendant

Boston Symphony Orchestra•Tanglewood, MS

1d•$18 - $18•Onsite

About The Position

As a member of the Patron Experience team, this role is responsible for managing access control to and from the Tanglewood grounds. The position ensures accurate and efficient entry while creating a welcoming first impression. Through attentive, personalized service and adherence to established procedures, the Gate Attendant helps deliver a secure, seamless, and positive arrival experience for all guests.

Requirements

Prior customer service experience in dealing with high volume crowds and an emphasis on resolving issues calmly and effectively.
Technical proficiency with BSO systems and the ability to troubleshoot technical issues at the gates.
Strong communication skills and the ability to de-escalate conflict diplomatically.
High school diploma or equivalent.
Ability to stand or walk for extended periods and work in outdoor conditions, including extreme heat or inclement weather.
Comfort with lifting and carrying light objects.
Flexibility to work irregular hours, including evenings, weekends, and holidays, based on event schedules.

Responsibilities

Greet all patrons entering the Tanglewood grounds with a professional, friendly, and safety-minded attitude.
Use electronic scanners to accurately validate tickets, inspecting for authenticity and compliance with event policies.
Remain vigilant and attentive at designated posts throughout the duration of the event through completion of audience egress, reporting any safety or security concerns. immediately.
Ensure the safe and orderly ingress and egress of patrons by managing line control at the gates, collaborating with public safety as needed
Vetting service animals' entrance onto the Tanglewood grounds
Monitor for prohibited items or behaviors, ensuring compliance with Tanglewood protocols.
Respond promptly to any ticketing discrepancies or patron issues, escalating to management or security personnel when necessary.
Follow established emergency protocols and provide support during evacuations, weather related emergencies, medical incidents, or other urgent situations.
Conduct pre-event equipment checks, related to testing of ticket scanners to ensure functionality.
Utilize radio communication with other gate attendants and managers
Participate in daily briefings with team leader to stay informed of event-specific concerns or information.
Provide accurate and courteous assistance to patrons regarding performance schedules, grounds layout, and other relevant information as needed