GATE ATTENDANT - Part Time Hour Shifts

Village Center Community Development District•The Villages, FL

1d•Onsite

About The Position

This position is responsible for providing a positive community relations experience to all residents and guests by monitoring traffic flow into and out of the neighborhood communities of The Villages, answering questions and assisting in whatever way possible to help people moving in and around The Villages. Ensure smooth traffic flow into and out of the gate area, controlling gate arm activation. The schedule for this position is four days working then four days off on a rotating basis. Shifts are six hours.

Requirements

High School Diploma or GED
Valid Florida Driver’s License required
All candidates and employees must successfully pass background screening
Must possess basic computer skills, including but not limited to: the ability to enter time in The District’s electronic timekeeping system
the ability to successfully navigate online training modules and assignments
the ability to successfully complete onboarding documents as required
the ability to e-sign documents as assigned by The District
Be able to stand at gate and greet residents/guests for up to six hours at a time
Ability to work outside in heat or cold
Proven ability to provide excellent customer service to our residents
Position requires attention to detail and follow established rules
Must occasionally lift and/or move up to (30) lbs. (i.e. cones, barricades)
Excellent verbal and written communication skills and professional appearance

Nice To Haves

Prior customer service experience preferred

Responsibilities

Acknowledges by standing to greet all residents & guests with a physical (i.e., hand wave) and/or verbal greeting and a friendly smile as they enter gate area
Regulates traffic and monitors visitor’s lane ensuring safe passage for both visitors and residents
Monitors mechanical gate operations to provide a safe flow of traffic into the community. Assists in the flow of traffic by operating the gate as designed
Assists residents and guests with directions by providing written (i.e., word maps) and/or verbal guidance
Accurately reports emergency incidents to 911 or dispatchers
Reports to Dispatch any accident and/or incident occurring at gate, and prepares/collects all applicable information related to same for claims reporting purposes for supervisor collection
Collects and reports moving van destination and reports to Dispatch so as to enable efficient work process and property/safety check
Ensures the expedient passage of emergency vehicles (i.e., Law Enforcement/Public Safety and other designated agencies) by assisting with the traffic flow into and out of the gates
Instructs residents and visitors on proper use of gate cards
Reports broken or malfunctioning gates immediately to Dispatch, including gate house and equipment within the gate house
Maintains within the gate house a clean, orderly and secure environment as required, including desk, floors, windows, bathroom, etc.
Keeps gate house appropriately stocked with word maps, supply forms and other items as the need arises so that following shifts are not left in short supply
Wears appropriate uniform as designated in department Policy & Procedures, specific to your position
May be required to work some holidays
Performs other duties as assigned
May be expected to perform additional duties in an emergency
Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization
Models behavior to the District Core Values at all times