GAPS Case Manager

Maine Immigrant & Refugee Services•Auburn, ME

12d•$25 - $25

About The Position

The GAPS Case Manager provides short-term, 90-day Gap Services to ORR-eligible clients who arrive in the community or who did not receive initial resettlement services. The position focuses on intake, needs assessment, referral, short-term stabilization, accessing public benefits, medical care coordination, and emergency support. The purpose of GAPS services is to ensure clients’ immediate needs are addressed and to connect them quickly to long-term programs and community resources that support their stability and independence. This position exclusively serves ORR-eligible clients.

Requirements

High school diploma required; Bachelor’s degree in Social Work or related field preferred.
Minimum of one year of case management or related human services experience, ideally with refugees, parolees, immigrants, or low-income populations.
Understanding of refugee resettlement processes and ORR-eligible programs.
Strong documentation and data entry skills; proficiency in Microsoft Word and Excel; experience with databases preferred.
Ability to provide trauma-informed, client-centered, and culturally responsive services.
Language proficiency in Dari, Pashto/Farsi,
Must be authorized to work in the U.S. and pass a background check.
Valid driver’s license, clean driving record, and access to a reliable personal vehicle.

Responsibilities

Client Intake & Assessment
Conduct eligibility verification and complete intakes for new ORR-eligible clients.
Assess immediate needs related to housing, food, medical care, safety, benefits, and transportation.
Establish short-term stabilization goals with clients.
Service Coordination & Referral
Coordinate timely access to essential services such as housing support, food assistance, medical and mental health services, and public benefits.
Provide referrals to internal MEIRS programs and external partner agencies.
Offer guidance to clients on navigating local systems including healthcare, transportation, schools, and community services.
Connect clients to community networks that promote long-term integration.
Short-Term Case Support
Monitor progress during the 90-day GAPS period and ensure clients are engaging with referred services.
Support clients in resolving immediate barriers and emergencies.
Offer culturally responsive support and community orientation.
Emergency Assistance
Distribute allowable emergency supports in accordance with program guidelines (e.g., emergency food, rent assistance, utilities, transportation, or medical needs).
Maintain strict documentation and justification for all emergency assistance provided.
Documentation & Reporting
Maintain accurate and compliant case files for each client.
Document all services, referrals, and interactions.
Complete required data entry, tracking, and reporting within set timelines.
Participate in internal data quality reviews.
Collaboration & Community Partnership
Work closely with MEIRS staff and partner organizations to ensure coordinated service delivery.
Attend stakeholder meetings to stay informed about available community resources.
Travel & Field Work
Use a personal insured vehicle or public transportation for client-related travel as needed.
May transport clients or materials as required.
May travel outside Lewiston-Auburn area to serve ORR-eligible clients.
Other Duties
Support and guide volunteers or interns participating in GAPS-related tasks.
Perform additional responsibilities as assigned by the Program supervisor.