GAP 1

Axiom Product Administration•O’Fallon, MO

1d•$45,000 - $50,000•Onsite

About The Position

Axiom is an industry leading automotive product provider and administrator. We create, sell, and service contracts and other products via our state-of-the-art facility and systems. Axiom is looking for a GAP I (Guaranteed Asset Protection) to provide exceptional customer service to consumers, lenders, and other partners. The primary responsibilities include but are not limited to documenting all consumer interactions, reviewing total loss documents, and ensuring consumers understand the claims. You will serve as the main point of contact for customers, dealers, and lenders. The ideal candidate will possess great communication skills, problem-solving, organizational skills, and call center experience as well as a dedication to providing excellent customer service. About Axiom Product Administration Named one of the fastest growing private companies in St. Louis by the St. Louis Business Journal, ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019, annual recipient of Auto Dealer Today’s Dealers’ Choice Award 2018 through 2022, and winner of St. Louis Post Dispatch’s Top Workplaces in St. Louis 2023, Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.

Requirements

Strong communication and conflict resolution skills
Ability to adapt to a constantly changing fast paced environment
Effective analytical and problem-solving skills
Strong Data Entry Skills
Displays professionalism and a positive attitude
Ability to learn new computer programs and department processes
Self-motivated and ability to work with minimal supervision
Must have at least 2 years of customer service experience

Nice To Haves

Past GAP processing or Automotive Insurance experience is a plus

Responsibilities

Provide efficient and courteous service to both internal business partners and external consumers for resolution of claims via telephone and email
Provide information regarding benefits, coverage, payment, policies, and procedures via telephone to consumers, lenders, and other partners
Maintain accuracy of claims, emails, and documents within company timelines
Handle inbound phone calls regarding new, open, and resolved claims
Identify and index documents needed to process claims
Accurately process and inputs data and information within company timelines
Ensures consumer understands the claim process and required documentation, including deadlines
Builds and maintains strong working relationships with peers; both internal and external
Other duties as assigned

Benefits

Comprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies
401K Retirement Plan with a 5% company match
Paid Time Off Accrual Plan starting with 15 days for new hires’ first two years of service
Paid Holidays & Floating Holidays
Casual Dress Code
Free Roadside Assistance
Education Reimbursement
Childcare Reimbursement
Paid Parental Leave
Career advancement opportunities
Company Sponsored Outings