Processor I, Gap Claims

CareGard Warranty Services, Inc.•Grapevine, TX

2d•$16 - $21

About The Position

Join our team and be part of something truly transformational! Right now, we are looking for a detail-oriented Processor I, for our GAP Claims team. Can you thrive in customer-oriented environment, deliver accurate and timely claim resolutions, and maintain effective communications across the key departments and third parties? Are you someone who takes ownership and makes an impact? The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail-oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, but someone who is more interested in joining a close-knit team and not just finding another job. About us: Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.

Requirements

A minimum of six months’ experience working with claims
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
1 year of customer service
1 year of document processing and retrieval
Proficient computer skills, including Office 365
Proficient data entry accuracy

Nice To Haves

GAP claims experience
Bilingual – Spanish/English

Responsibilities

Review and process GAP claims from initial submission through final resolution
Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
Ensure all required documentation is complete, accurate, and compliant with policy terms
Calculate GAP benefits accurately and issue payments within established service-level standards
Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate