GAP Claims Adjuster, Lender
About The Position
The lender division of the GAP Claims Department is responsible for administering GAP Deficiency Waiver Addendums sold via financial institutions. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for other financial products. The GAP Claims Adjuster reviews loan and insurance documentation details to determine if there exists a loan balance eligible to be waived for GAP claims and adjudicate other products. The Claims Adjuster also may field calls regarding the programs and claim processes, and entry of documentation received into the claims system.
Requirements
- High School Diploma or equivalent
- Minimum of 2 – 3 years’ experience with insurance, financial documents and/or claims.
- Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel
- Familiarity of vehicle loan processes
- High attention to detail and accuracy
- Strong data entry/typing/10-key skills
- Time management and organization skills
- Excellent customer service skills as well as written and verbal communication skills
- Ability to work both independently and in a team environment
Nice To Haves
- Insurance license/background, compliance, or claims handling experience is preferred but not required
- Knowledge of GAP and/or Insurance Claims processes
Responsibilities
- Review documentation and adjudicate claims
- Communicate with Lenders, Customers, and Insurance companies to obtain documentation and guide through the claim process
- Assist with calls as volume requires
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
