Gaming Attendant

Churchill Downs Incorporated

2d•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYResponsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines.

Requirements

Excellent verbal and written communication skills.
High School Diploma or equivalent.
Six (6) months experience in a related field, preferred.
Other combinations of education and experience may be considered.
Must obtain and maintain a valid racing license.

Nice To Haves

Excellent guest service skills in a high-volume environment, preferred.
Knowledge of gaming operations, rules, and regulations, preferred.

Responsibilities

Responsible for ensuring that all department paperwork and data entry is completed and entered correctly. These include jackpot slips, appropriate tax documents, guest claim forms. Team Member must ensure that all forms have the required signatures.
Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time.
Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Has knowledge of all HHR machines on the gaming floor and can determine proper payouts.
Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31.
Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary.
Promotes player card usage on the gaming floor.
Maintain paper levels in all terminals for optimal play.
Must be able to read gaming floor glass and pay table information and be able to recall vital game histories.
Notifies shift supervisor of irregularities in guests’ play.
Ensures that all HHR machines are functioning properly and are available for play of guests.
Knowledgeable of all basic Virginia Racing Commission rules and regulations.
Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures.
Performs other related duties as assigned.