Game Support Representative
Hasbro
7d
About The Position
Provide excellent customer service via email through our CRM. Leverage public-facing communications about products we release, and products released via partners. Identify customer concerns and leverage our systems to fulfill their orders while improving customer sentiment after a poor experience. Use the tools and guides provided to find, fix, and tackle problems — and know when it's time to raise an issue to the next level.
Requirements
- Customer Service: 2+ years of experience working in customer service.
- Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques.
- Ability to craft clear, customer-facing and internal communications.
- Initiative to investigate issues and provide recommendations for updates to procedures and policy.
- Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
- Experience with CRM systems and Microsoft Office.
- The position requires a High School Diploma or equivalent experience.
Nice To Haves
- Familiarity with Zendesk, Microsoft Teams, Magic Arena, and Confluence a plus.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
