Game Guide

The Escape Game•Concord, NC

23d

About The Position

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles. Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

Requirements

Flexible availability. This role works nights, weekends, and/or holidays.
Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
Must be able to use small tools and strong magnets when resetting our games.
Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
Excellent communication skills when speaking with our guests.
Align with TEG's Uniform Standards.

Responsibilities

Embodying our mission, vision, and values during every shift
Leading groups of 2-12 in fun, friendly conversation
Collecting information and making meaningful connections with guests
Enthusiastically explaining TEG games and products
Using Game Guide software to monitor games and assist guests
Using HMI (Human-Machine Interface) to operate our games
Giving a recap of the experience in the outro
Ensuring operational excellence on shift by:
Ensuring game components function properly
Using setup sheets to accurately reset games
Cleaning games and TEG's facility
Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
Restocking inventory
Completing necessary reports
Immediately and graciously resolving service failures
Ensuring each guest has a five-star experience and leaves happy