Galley Route Supervisor for our Washington State Ferries

Sodexo Live•Bremerton, WA

4d•$24 - $26•Onsite

About The Position

Sodexo Live! with the WSF is seeking Galley Route Supervisors for the food and beverage operations in the Puget Sound Region within the Washington State Ferries system. At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. 2022 Forbes Best Employer for Diversity 2022 Front Office Sports Best Employers in Sports 2022 Disability Equality Index (DEI) Perfect Score Location: We are seeking Galley Route Supervisors for our Washington State Ferries on the following locations: Bremerton, WA Washington State Ferries operates the largest ferry system in the United States. Twenty-two ferries cross Puget Sound and its inland waterways, carrying more than 22 million passengers to 20 different ports of call. From Tacoma, Washington, to Sidney, British Columbia, we travel up and down the Sound, acting as a marine highway for commercial users, tourists, and daily commuters alike. The fleet is a major tourist attraction and icon of Washington state. Principal Function: The Galley Route Supervisor is responsible for ensuring that guests receive an exceptional level of service by supervising galley crewmember staff and supporting the Quick Serve food and beverage operations at all points of sale. They will monitor the projected and current manning and product inventory to ensure adequate staffing and supplies are on hand to support projected customer levels. Route Supervisor will also monitor Galley Crewmembers as they provide a variety of pre-made or fresh-to-order snacks, beverages and entre items from Sodexo Live!'s Quick Serve menu. Their top priority will be to ensure that the highest levels of customer service, cleanliness, and sanitation are maintained. The Galley Route Supervisor will circulate throughout designated ferries within assigned routes to monitor service within the galleys, mobile stands, permanent stand fixtures or cafes/bistros. They are responsible for ensuring that alcohol is being served responsibly throughout their assigned locations and for ensuring that Sodexo Live! standards for handing monetary transactions are consistently in place. The Galley Route Supervisor will also be required to work as part of the galley crew to support shortfalls in personnel on their routes.

Requirements

Must possess or be able to obtain Transportation Worker Identification Credential (TWIC), WA Food Handlers Card & Class 12 MAST Card to work aboard the Washington State Ferries
Must possess or be able to obtain a Merchant Mariner Credential (MMC)
High school diploma or equivalent. College degree desired, but combination of education and work experience to support on-the-job effectiveness will be considered
1-2 years supervisory experience in a fast-paced food service facility preferred
Ability to understand written and oral direction and to communicate same with others
Ability to promote and participate in a team environment
Ability to work independently and in a high stress, fast paced environment
Must be able to speak, read, write, and understand the primary language(s) used by guests who typically visit the work location
Must have current Mandatory Alcohol Service Training (MAST) and a current food handlers permit
Hours are often extended or irregular to include nights, weekends, and holidays.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 40 pounds in weight; must be able to maneuver in an often tightly quartered environment.

Responsibilities

Enforce Sodexo Live!'s-Washington State Ferries standards of conduct, uniform & grooming standards, and established procedures within assigned routes and vessels
Ensure that galley workers adhere to Sodexo Live! policies for processing customer sales transactions and cash handling procedures
Ensure quality and safety standards are maintained
Assist the management team in the training and onboarding of new employees
Maintain communication with the management team to fix operational issues within assigned routes
Complete necessary paperwork to document product that is received and/or distributed; accurately input amounts and items received/distributed and ensure accuracy in transmitting documentation to the Sodexo Live!-WSF offices
Monitor and certify the hours worked for all Concessions Crewmembers within assigned routes; oversee employees' schedules to ensure adequate manning