Route Supervisor

Alsco•Medford, OR

About The Position

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them. Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development. Join our team and build your career with Alsco Uniforms! Job Summary: The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

Requirements

Have and maintain a valid Driver’s License and be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
Demonstrate excellent skills in customer service and route sales.
Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
Recognize colors, sizes and types of product and count, add and subtract accurately.
High School graduation or similar experience.

Responsibilities

Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
When running a route, up-sell, cross-sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.