Gallery Monitor Room Officer - Night Shift (36814)

Walters Art Museum•Baltimore, MD

7d•$21 - $21•Onsite

About The Position

The Monitor Room Officer - Night Shift is responsible for providing a safe and secure environment for all visitors and staff, as well as the art collection, by monitoring the activities in the museum. The Monitor Room Officer will report hazards such as fire, theft, vandalism, trespassing, disorderly conduct, etc., maintain order, and enforce the policies and procedures of the Walters Art Museum.

Requirements

High School diploma or GED required.
Minimum of one (1) years of previous experience in the security field; experience in a Museum setting preferred.
Demonstrated knowledge of the security principles, practices, and procedures.
First Aid/AED/CPR certifications.
Security Guard Card Certification.
Proficiency with monitoring and controlling alarm systems, CCTV, and 2-way radio communications and other communication systems.
Background in preparing incident reports and experience using computers and standard office programs or software, as well as the ability to document details in a clear and concise manner.
Able to multitask, properly assess and respond to emergencies, and take appropriate actions while performing under pressure.
Must be a team player and able to communicate effectively with visitors and staff at all levels, as well as with representatives from outside agencies.
Demonstrated effective written and verbal communication skills.

Responsibilities

Develop and maintain a strong knowledge of the art collection, the building structure and floorplans, and the museum’s policies and procedures.
Uphold the Museum’s Visitor Promise by ensuring that the Museum is safe, welcoming, and accessible, through work that includes but is not limited to the following activities:
Conducting rounds throughout the museum, monitoring the activity of visitors and staff to ensure compliance with its policies and to ensure a safe and secure environment in accordance with the Visitor Promise;
Checking for fire and safety hazards, vandalism, suspicious activity, and improper behavior;
Reporting all incidents to the security supervisor, and
Responding to safety and security threats and hazardous situations as directed.
Ensure the safety of the museum when the museum is closed to the public by conducting regular rounds of the buildings, inspecting non-public areas, ensuring all doors are locked and areas are secured, controlling after hours’ ingress and egress, ensuring no unauthorized personnel are in the museum after hours, and checking for unsafe conditions.
Monitor the alarms and CCTV system and maintain a strong working knowledge of all systems.
Inspect the art at various times during the shift and report any unusual circumstances.
Prepare accurate and timely daily logs of all actions that occur during the shift, including written reports of damage and unsafe conditions.
Conduct regular inspections of all security equipment.
Ensure that the museum is free from danger, risk, or otherwise hazardous situations.
Answer telephone and radio transmissions; monitor the activity in and around the museum to ensure safety, and alert the security supervisor to areas in need of special attention; place emergency calls as directed to fire, police and other emergency agencies; and serve as the communications hub for the museum.
Maintain a working knowledge of the policies and procedures regarding service animals, unattended children, and armed visitors (law enforcement) and ensure that all support equipment (elevators, lifts, etc.) are in working properly.
Learn the Walters art collection and the layout of the buildings, including the location of specific galleries.
Work special events as needed; monitor the event activities and enforce the Special Events policy when necessary.
Other duties as assigned.