Gallery Host

Rainmaker Team • Lexington, KY

12h

About The Position

The Gallery Host is the face of Hyatt Place and plays a key role in creating an effortless, welcoming, and memorable guest experience. This position combines front desk duties, food & beverage service, and general guest support. Gallery Hosts uphold Hyatt brand standards, provide genuine hospitality, and ensure smooth day-to-day hotel operations.

Requirements

• High school diploma or equivalent required.
• Prior customer service or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency: experience with hotel PMS(Opera Cloud) is a plus.
• Must be able to work variable shifts—including evenings, weekends, and holidays.
• Stand for extended periods.
• Lift, push, and pull up to 30 pounds.
• Move safely around the hotel (including bending, reaching, and walking).

Nice To Haves

• Prior customer service or hospitality experience preferred.
• Basic computer proficiency: experience with hotel PMS(Opera Cloud) is a plus.

Responsibilities

• Warmly greet guests, provide check-in/check-out services, and ensure all brand standards are followed.
• Answer guest inquiries in person, by phone, and through digital channels.
• Assist with room assignments, room keys, payment authorization, and necessary documentation.
• Resolve guest concerns promptly and professionally; escalate issues when needed.
• Promote World of Hyatt membership and accurately enter member information.
• Prepare and serve food & beverage items including Gallery Market, and evening offerings.
• Maintain cleanliness including stocking the market area and Gallery Café.
• Ensure proper food safety, handling, and sanitation procedures.
• Restock supplies, check inventory levels, and communicate needs to management.
• Maintain a clean, organized, and welcoming lobby/gallery environment.
• Assist with light housekeeping tasks when required to support the team.
• Follow all safety, security, and emergency procedures.
• Complete shift duties such as balancing cash banks, preparing shift reports, and securing the workspace.
• Collaborate closely with Housekeeping, Maintenance, and Management to ensure smooth operations.
• Communicate guest preferences, issues, or feedback to leadership.
• Assist in training new team members as needed.

Benefits

• Competitive wages for full and part time opportunities
• Dental and Vision for employee paid for by employer
• Paid Time off
• Hotel Discounts
• Opportunity to advance within the Company
• Low-cost Medical Insurance Available for employee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED