Gallery Host

Innisfree Hotels•Pensacola, FL

About The Position

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Hyatt Place Pensacola Airport Gallery Host provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Performs all Front Desk and Gallery related functions including checking guests in and out, promoting and preparing food service menu items, bartending, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, and any other duties assigned by management. Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Must have a high school diploma or equivalent.
Minimum 1 year of customer service experience required, hospitality industry preferred.
Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
Knowledge of reservation and POS systems.
Ability to work with computers and good knowledge of operating software preferred.
Must be able to multi-task and be detail-oriented.
Must be a team player.
Ability to work independently with minimal supervision in a high degree of autonomy.
Must have valid driver's license and clean driving record (as applicable by property.)

Responsibilities

Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills.
Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.
Set up and break down meeting space including preparation of food for meetings/events.
Perform cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions, or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion.
Stay current on developments within the hotel by reviewing communications to each shift.
Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests.
Ensure all guests have an established credit card on file or have paid cash upon check-in.
Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
Be able to diffuse conflict or tense situations with guests.
Show initiative in job performance by anticipating the needs of guests and team members.
Follow all company’s policies, procedures, and meet standards.
Must maintain a clean and safe work environment and report any safety issues to management immediately.
Able to operate and drive shuttle (as applicable by property)
Perform any other duties as assigned by management.