Gainsight Operations Manager

Bloomerang

6h•$72,000 - $108,000•Remote

About The Position

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As the Gainsight Operations Manager, you play a crucial role in driving value for customers across the lifecycle as a valuable partner on the Customer Success team using Gainsight to offer a personalized digital touch for customers.

Requirements

Experience as an end-user of CRM, customer support system, or marketing automation system
Gainsight Level 2 Admin Certification
Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
Experience working in customer success, or equivalent understanding of key customer success principles
Strong project management, business analysis, and problem-solving skills
Experience working in cross-functional teams
Self-starter, demonstrating leadership of owned projects
Excellent written and verbal communication and presentation skills
Strategic thinking and prioritization
Information and data architecture / systems mindset
Ability to apply AI across all aspects of their day–to-day

Nice To Haves

Experience in one or more of the following systems: Salesforce, Intercom, Pendo, BigQuery, Contemporary AI tools

Responsibilities

Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives.
Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance
Lead the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, scalable solutions.
Actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is $72,000 - $108,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws