Future Member Services Representative
About The Position
The Member Services Representative (MSR) position at Planet Fitness, operated by One World Fitness, offers an opportunity for personal development, leadership, and career growth. One World Fitness is a rapidly expanding franchise with 33 current locations and plans to double in the next 3-4 years. MSRs are fundamental to the company's success, responsible for cultivating and maintaining the unique "Judgement Free Zone" atmosphere that distinguishes Planet Fitness in the fitness industry. This role allows individuals to acquire valuable skills, build lasting relationships, and advance their careers within the company, as many managers began in this very position. The overarching mission is to positively impact communities by providing an affordable, high-quality fitness experience.
Requirements
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude!
- Punctuality and reliability are a must
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- High School diploma/GED equivalent required
- Must be 18 years of age or older
- CPR Certification
- AED/First Aid /CPR
Nice To Haves
- Customer service background preferred
- Experience in Sales
Responsibilities
- Greet members, prospective members, and guests, providing an exceptional customer experience
- Enforcing the Judgement Free zone
- Always smile and be courteous
- Taking prospects on tours
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- New member sign-up
- Take prospective members on tours
- Help members download PF Mobile App
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Completed assigned cleaning areas
- Promotes sales of Tanning lotions and Memberships
- Create connections with the community!
Benefits
- Opportunity for personal development
- Opportunity for leadership
- Opportunity for organization
- Opportunity to maximize your career
- Helping improve the lives of our members
- Upbeat environment
- Friendships
- Opportunity to learn skills applicable to any future job
- Opportunity to develop life-long relationships
- Opportunity to grow your career with the company
- Promotion from within
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
