Funeral Services Liaison

HonorBridge•Winston-Salem, NC

About The Position

Are you looking to find a career in the medical field that is working to save a life every day or become part of someone’s legacy? If so, HonorBridge is seeking a positive, energetic, and highly motivated individual to join our team. HonorBridge is the largest Organ Procurement Organization in North Carolina. We partner with hospitals, transplant centers and other partners to coordinate the organ and tissue donation process. We are passionate about inspiring our community to register as organ and tissue donors and provide support to the families of those who give the gift of life. Job Summary: HonorBridge is recruiting for a Funeral Services Liaison. The Funeral Services Liaison develops, implements, and continually enhances strategies that strengthen HonorBridge’s partnerships with funeral homes, crematories and trade embalmers across the donor service area, ensuring exceptional collaboration and service throughout the donation process. This role serves as the primary relationship-builder for funeral industry professionals, fostering trust that supports successful organ and tissue donation. In addition, the Liaison leads educational outreach for funeral services partners—delivering training, resources, and ongoing guidance to increase understanding of the donation process, promote best practices, and reinforce shared commitment to honoring donors and supporting families with compassion and respect.

Requirements

Current and active NC driver's license required
Demonstrated interpersonal and communication skills
Demonstrated knowledge of medical terminology
Knowledge of operating room environment
Experience in form completion and documentation
Experience with customer relationship management software (e.g. Salesforce)
Commitment to organ and tissue donation

Nice To Haves

Bachelor's Degree preferred
Funeral director/embalming license preferred
3+ years experience in funeral directing/embalming and/or medicolegal investigations

Responsibilities

Contributes to HonorBridge’s Mission by being devoted to building connections that save and heal lives through organ and tissue donation.
Achieves job functions in alignment with HonorBridge values.
Adheres to HonorBridge’s policies, procedures, and standards
Builds caring and compassionate relationships
Consistently demonstrates effective communication
Promotes teamwork to ensure success at HonorBridge
Establishes and sustains strong partnerships with funeral services partners
Maintains comprehensive and current records of funeral service partner contacts within Salesforce.
Proactively seeks feedback from funeral professionals to inform HonorBridge practices and strengthen collaboration
Identifies opportunities to improve donation processes and works with internal teams and funeral partners to implement enhancements that support efficiency, dignity, and family-centered care
Provides education and support to funeral professionals
Delivers clear, timely information about organ, eye, and tissue donation and its impact on post-donation care
Offers technical guidance to assist with reconstruction, embalming, and preparation of donors following recovery
Coordinates and provides continuing education (CEU) opportunities tailored to the needs of funeral professionals
Responds promptly and professionally to concerns or complaints from funeral partners, ensuring issues are thoroughly addressed and used to improve collaborative practices.
Provides training and feedback to HonorBridge staff
Shares feedback, survey insights, and trends identified through interactions with funeral partners to improve internal practice
Provides training, tips, and recommendations to help staff understand funeral partner needs and integrate partner‑friendly practices into daily workflows
Reviews referral and case data related to funeral establishments to ensure communication is timely, accurate, and aligned with partner expectations
Serves as the HonorBridge representative to professional funeral services organizations
Actively assists with the HonorBridge quality assurance process
Submits development plans, including issues, goals, and strategies, and activity reports to supervisor
Performs other duties as assigned by HonorBridge management