Funeral Service Intern (Direct)

Daniels • Rio Rancho, NM

13d

About The Position

This position will work directly under the direct supervision of a licensed Funeral Service Practitioner to gain practical experience in arranging, directing, and conducting funeral services in compliance with New Mexico Board of Funeral Services regulations. This position provides hands-on learning in all aspects of funeral service operations, ensuring compliance with state licensing requirements and ethical professional standards.

Requirements

• High School Diploma or equivalent.
• Enrollment in or completion of an accredited funeral service/mortuary science program required or in progress.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Able to read, write and speak English fluently.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Nice To Haves

• Demonstrated willingness to participate in growing market share through community involvement.
• Creativity when dealing with client families
• Bilingual is a plus.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.

Responsibilities

• Assists Funeral Directors in providing that the client families and/or other persons entering the office receives the information or assistance that they require.
• Observe and support embalming and preparation processes under licensed supervision (as applicable).
• Participates in required funeral arrangements, directing assignments, and embalming experiences per NM state standards.
• Assists in preparing necessary documentation including death certificates, contracts, permits, transportation of remains and other case documents and legal forms.
• Maintains accurate intern case logs and submit required reports to the New Mexico Board of Funeral Services.
• Collaborate with licensed staff to ensure compassionate and compliant service delivery.
• Adheres to the direct supervision model as defined by the New Mexico Funeral Services Act.
• Assists in coordination of external service providers (caterers, florists, musicians, etc) to ensure seamless execution of funeral services.
• Sets up and maintains visitation rooms, chapels and other service areas to create a respectful and comfortable environment.
• Assists the team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
• Assists client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
• Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
• Drives the hearse, family limousine or other vehicles in the funeral cortege.
• Supports administrative tasks, including data-entry, record-keeping and filing necessary paperwork.
• Other duties as assigned.

Benefits

• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich Retirement Plan options available for Full Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 251-500 employees